Watersong Computer Services - Steamboat Springs, Colorado

Trudith F.

When it comes to computers, Ken is very knowledgeable, competent and efficient. And I found him to be kind and congenial. Steamboat Springs is blessed to have him here to help us with our computer vexations!

Patti V.

If I could give Ken more than 5 stars I would. Not only did he solve my issues, he patiently explain what he did to this Mac for Dummies person that I am. I definitely found my go to expert in all things Computers. Highly recommend!!

Sameta R.

Watersong Computer Services definitely fits the bill for getting the work done. From the finicky laptop screen to troubleshooting all potential problems, Ken definitely goes the extra mile to help.

Peter C.

Ken was great as always. Figured out my issue and got me on my way. I wouldn't go anywhere else.

Grant S.

In an effort to be fair, my experience is based on a peripheral experience and only one experience. For me, however, that is more than enough.

In a further effort to be fair, my father really likes Ken and has been using him for years.

That said, I recently was subjected to a very rude interaction that I would certainly want others to be aware of in case manners and polite behavior is important to others looking for computer help.

My 95-year-old father took a broken computer to Ken recently and Ken indicated it was not worth it to try and repair the computer and he ordered my father a new laptop. I contacted Ken and he promptly returned my call and subsequently canceled my father’s order. I felt my 95-year-old father, who never takes his computer anywhere, ever, would be better served with a large screen desktop. Seems like Ken could have determined this.

After a period and a few interactions, Ken called me today and I relayed to him what my father had told me – that he was coming to see him within the hour. Ken responded with something to the effect of ‘tell him to come before 3:30pm’ – it was rude, direct and totally lacking in manners or decent behavior – I felt like I was working for Ken and he was simply doling out a command to be followed. There was no “please” and there was no “would you” or “could you” – just rude impolite barking of orders. After I asked Ken if he was telling me what to do or asking, he mumbled something and hung up.

Again, just one incident, but I would never do business with someone that treats others with no manners and zero sense of politeness and does not treat others with kindness.

My father is sticking with him – again, in an effort to be fair.

I can see by the other reviews I am sure he will refute this account – all businesses that are generally of bad character always try and get into a back and forth regarding reviews – you can always spot them – they simply can’t accept criticism.

Elizabeth D.

When my laptop had a very strange zoom issue, Ken was very skilled in setting up a scenario to replicate the problem and identify the failed component. I was very happy with his diagnostic skills, advice on a new purchase and setup of a new machine. He handles issues quickly and efficiently.

James C.

Ken was very knowledgeable and friendly to work with. He was honest with the repairs needed for my laptop and was not pushy to get my business which I really appreciated.

Chuck B.

I have used Ken many times and he provides excellent service and his computer knowledge is the best I have found in the last 20 years. Highly recommend his service!!!!