The Reserve at Pearland Assisted Living and Memory Care - Pearland, Texas

Bert

I could not be more pleased with the experience at The Reserve at Pearland. I am very impressed by the warm, inviting atmosphere and the friendliness of both the staff and residents. The community itself is beautifully maintained, offering cozy common areas, well-appointed dining rooms, and peaceful central park. The staff are exceptional; they are not only highly skilled and professional but also genuinely compassionate and attentive to each resident's needs. The range of activities available is another huge plus. The community fosters a strong sense of belonging and offers plenty of opportunities for social interaction, which is so vital for seniors. The food is another highlight, with a variety of healthy, chef-prepared meals that cater to the dietary needs and preferences of the residents.

Leanne S.

I chose this place for my mom after several tours. However, what I was told by the facility staff and what actually happened was not okay.

The marketing person, Bert, was amazing. However, once she moved in, all promises were broken. They said she would be evaluated by their in-house doctor within days, but after 3 weeks, still nothing.

The marketing guy said she would be reevaluated for a move from memory care to assisted living within 2 weeks; and the Nurse Coordinator said nope. That only happens once a month.

They need to get their story straight.

No one ever returns calls or emails except for the marketing guy. The nurse coordinator is really rude and dismissive and won’t answer calls or emails.

I wouldn’t recommend. I have mom in a new place that is the total opposite of this, and I’m so grateful that I got her out of there. She is now thriving at 2 months in her new facility in assisted living and is cigarette free (after being a lifelong smoker) and walks daily. This is all owed to the amazing staff with their practical and hands-on treatment plan. Quite a contrast to the Reserve where they put her in lockdown memory care and wouldn’t move her out.

I also find it very interesting that a string of short 5-star reviews have been posted in the last week from people who don't mention having a loved one living there. This is exactly the kind of thing that drove me away - smoke and mirrors.

Tina R.

The staff is amazing! I had to quickly move my loved one, and the staff made the transition go smooth and flawless. My loved one is thriving, and it's only been a few days. We are so impressed with the staff, the facility, and all the activities that are offered. I would highly recommend The Reserve at Pearland to anyone who is considering an assisted living community for someone they love.

Orellie D.

The staff makes you feel that you are a part of a caring family. They make you feel very welcomed especially the Executive Director, Maricar. She is very hands-on, she possess a good leadership skills and a passion to care for older adults. She will walk you through the process of ensuring your love ones will be taken care of and help you with the process. She doesn’t just run a business but she is very passionate in helping people to get situated and live a quality life in transitioning to live in an assisted living facility. She is very knowledgeable and efficient on what she does. She make sure that the process is smooth and that residents will feel welcomed and comfortable. Maricar is very approachable without regards to time, she will pick up a call or respond to a text any time of the day or night. She is very responsive.

Robert C.

Love the staff at Colonial Oaks!!!

My brother, sister and I visited several different facilities when it was time to help my parents transition into an assisted living environment. The food is good, the staff is awesome, lots of activities to keep mind and body as active as possible. Lisa and her staff are very proactive in communicating with us when necessary about our parents. My dad said that while it isn't home, it is the next best thing and they need the support Colonial Oaks provides. Family members are always welcome to visit, stay for a meal and be part of any activities.

Rosie W.

I recently had the opportunity to visit and experience firsthand the care provided at the reserve at Pearland, and I must say, I was thoroughly impressed.From the moment I walked in, I was greeted with warmth and professionalism by the staff, who clearly prioritize the well-being and comfort of the residents.

Melissa A. (.

Once Colonial Oaks became The Reserve it was nothing but downhill. This corporation and its employees have a total disregard to the delicate state of mind as to the resident and family. My mother’s health has steadily declined since they tool over and it is just not that easy to pick her up and move her. They need to be reprimanded by the governing body of such places. I will be filing a complaint.

Greg S.

My wife has been in the memory care wing of Colonial Oaks at Pearland for over a year and was at another Colonial Oaks residence for the two prior years. I've been very impressed with the care and love that the staff provides my wife. They're attentive and treat her like a part of their family. They also go out of their way to make sure that the residents are stimulated with a variety of daily activities and not just confined to their rooms. Management is excellent and I feel very fortunate to have found Colonial Oaks.