San Gabriel Valley Medical Center - San Gabriel, California

Tess W. M.

No DOCTORS? The Charge Nurse HANGS UP? No Contact With Family? Nobody in charge of the ENTIRE hospital on WEEKENDS?! My 82 year-old Mother; psych patient in crisis - which was witnessed by her PMD - RUSHED to UCLA to be therapeutically controlled - UCLA due to no beds transferred my mother to this facility quoting it to be #1 in dealing with geriatric psych patients. It's been A WEEK and the family has NOT been contacted! No H&P, no medication reconciliation, no plan of care - NO communication with the family at all! As the full-time caregiver/daughter AND a Board-Certified physician myself to date I haven't heard from anyone! I've called NUMEROUS times - was told the doctor would call me. I was told by MaryLou today my name is not even listed as EMERGENCY CONTACT! I was also told by Brandon Sullivan, RN that Dr. KhanKhanian was going to call me...A FEW HOURS LATER.....nothing!!!! I'm OUTRAGED! We are trying to keep my mother in the home. She is very controllable when medicated - the only way I KNEW she wasn't being medicated is when she called me today with PRESSURED SPEECH along with the same fears & phobias she had at the time of admission - but WORSE!!!! My poor mother!!!! She was sent to the hospital to be treated and cared for...not ignored! I bet the days she has been there are being billed to Medicare! How is it fair the hospital is being paid but my mother has received ABSOLUTELY NO MEDICAL ATTENTION!!!!

Anna Z.

Disappointing Experience with Nurse Ferdie

Rating: 1/5 stars

I recently had the misfortune of experiencing subpar care at this hospital, specifically with Nurse Ferdie. Despite my father's urgent needs, Ferdie displayed a lack of empathy, patience, and professionalism.

During a particularly distressing moment when my father was choking, Ferdie dismissed my concerns and repeatedly interrupted me. His behavior was not only unhelpful but also alarming.

Furthermore, when I was assisting my father with a delicate and intimate task, Ferdie abruptly asked to speak with me, leaving the door open and showing no regard for our privacy or dignity.

The lack of urgency and willingness to help from the hospital staff was also concerning. I waited over 30 minutes for assistance with submitting a complaint, only to be met with indifference.

As a family member advocating for a loved one, it's disheartening to encounter such neglect and unprofessionalism. I hope the hospital takes steps to address these issues and provide better training for their staff.

Until then, I would caution others to carefully consider their options before choosing this hospital.

C.R. C.

I love the medical staff here but other than that it is truly not worthy of any stars. The infrastructure is in terrible shape. My television does not function correctly, the soap dispenser is broken and the main elevator is not functioning.
The food is barely edible. My request for vegetarian diet has led to fish being served. Today my menu said "steamed fish" but is is obviously baked. The meal was served with spaghetti, yet only a spoon was provided so it is not possible to eat it. Apple and grape juices taste like vinegar.

Eliott N.

Gave birth here in 2021.It was a horrible experience , I've given birth at 2 other hospitals queen of the valley and Glendale Adventist and this one is by far the worst. They don't honor your wishes during labor . They took my son away many times. Other hospital he never left my side. He was bathed talrn care of in front of me here they take the baby . The nurse didn't even allow me to take all the remaining diapers and wipes . Weird AF. I would never recommend this place. Recovery rooms are tiny too. Only thing good was the celebration meal at the end of stay.

David Y.

Came in to ER for sudden hearing loss on left ear on Sept 2024. PA treated as clogged ear wax even though the ear drum was clearly visible from the scope, and mistakenly ordered an ear flush. The staff performed the ear flush so rough as if he was unclogging the sewer. It was done with a needle-like syringe. He didn't look or care what the needle was poking into and pushing the flushing as hard as he could. After 4 flush attempts my ear was so painful and bleeding. I literally told him to stop because I was feeling nausea and dizzy. PA checked the ear again, sure enough ear canal and drum was swollen and said go see an ENT if It doesn't get better in a week then prescribed antibiotics at my pharmacy, which was also the wrong medication/treatment. Totally incompetent and irresponsible and made my situation worse. Terrible experience!!! The procedures SGV performed was confirmed as improper by the ENT I saw the next day.

Martie A.

One of the worst hospitals we’ve experienced. The nursing chart had a patients wrong weight recorded and the patient w CHF was getting worse. He later acquired a UTI. My mom’s post-operative care was dismal. She leaked spinal fluid from her incision at the base of her head and the nurses weren’t aware. We had to bring it to their attention she passed away. She died of a communicable, hospital acquired disease and infection.

Carlos G. V.

This worse ER ever been in, I'm actually have bad chronic pain lose all feeling the waste down to my feet, they took me to ER here san Gabriel they helpful, the ER try to help put me on the bed drop me not once try again so painful not see any doctor a time, gave me a shot, I know had me discharge again try to move me on a wheelchair drop me again so painful do not have any felling stop to move me, put me in a wheelchair took out side my ride , my ride ask get help so hard to get in to the car. In all got a shot I was to go home actually have top 100% insurance this ER not helpful at all ill
never go back there , please never go there, go to ELMONTE hospital Arcadia hospital Mr. Carlos Guy V

Judi M.

My daughter gave birth there and they were the only ones who had a medication she need prior to delivering my grandson. It was those nurse first experience with a patient who did not require anything for pain! They were super nice and the respiratory therapist was super helpful also. Amazing experience