Pine Creek Care Center - Roseville, California

Mechelle O.

If you care about your loved one, do not use this facility. Unprofessional doesn't even cover it! My mom did not get the proper care with regards to her physical therapy. She went in after an extended hospital stay to get stronger sobshe could come back home. She instead got Covid, and they just shut her door to isolate her. I would go visit & she would be just laying in the dark! I opened her blinds & turned in a light. They did not help her with her oral care, which was a huge part of her care because of her other health iasues. Her hair was never combed, and her room was constantly littered with dirty glasses, silverware & garbage. They left her in the same gowns for days. She got a massive bedsore that got infected, and they did not turn her in bed so it got septic & she had to be tranferred to the hospital. The hospital could not believe how bad it was! She was septic. And because she wasn't moved while at Pine Creek, she got pneumonia. She alsobwas not elevated properly & she was severely edemic and she had Congestive Heart Failure so excessive fluid can kill her Her health continued to decline due to the sepsis, the pneumonia and the fluid. She passed 12/31. This facility cares about the money, especially if your loved one has Medicare! We are hiring an attorney as soon as I can handle going outside because my grief is all I have. Please, look for a different place! Try at home hospice which Medicare will cover. Don't leave anyone you love in the care of these people!

Wendelyn M.

Great staff, everyone of the staff here have been very kind, helpful and compassionate.
Excellent care and atmosphere. My client has been here for almost a month.
Excellent PT/OT here as well.
I have nothing but good things to say.
Thank you Pine Creek Nursing Home !

Chaplain D.

As a chaplain of American River Hospice. I enjoy your staff. They’re professional, courteous and people friendly. Even though I go there to see my patient it bring me joy when I visit. I also some of you patients in the hallway to give them a sense of been special and loved. I was once a CNA that’s what put me through school and your staff shows a deep love for the patients. Thank you for the work you do. Derrick

Chivas M.

I am so grateful for the love, care, and exceptional customer service that my mother is receiving. The young woman at the front desk is incredibly welcoming, and it warms my heart to know that she is greets guest with a friendly face when visitors come to see their loved ones. It brings me peace of mind to know that my mom is in the capable hands of earthly angels while I head back to Los Angeles.

Thank You Pine Creek Care Center ❤️

Gerardo B.

My mother was admitted to Pine Creek Care Center. The entire staff and support staff, from front office personnel, admitting staff, her nurses and supporting staff were AWSOME.

I cannot express our gratitude sufficiently for all the angels whom cared for her. Even when at their busiest, they always greeted her with a smile and kindness.

I am hopeful we never have the need for their services again, but if we did, this is the place we will be asking for.

We are deeply thankful to every single member of the staff whom directly and indirectly cared for her during her stay.

I strongly recommend Pine Creek Care Center in Roseville, CA to anyone who has the need for a caring team and facility for themselves or their loved ones.

Ruby S.

Staff were kind and friendly. Greeted by the receptionist as soon as we walked in the door. Then both admission coordinators, Valerie and Meagan both greeted us and showed us to Me. Durham’s room. The admissions process was short and went smoothly with the assistance of the e documents and the nurse guiding us through the paper documents. Even received a visit from a patient who came looking for Mr. Durham’s roommate who was on a home visit. He introduced himself and welcomed Sule. Questions were answered timely and Mr. Durham felt comfortable upon my leaving.

don P.

Evan Taylor is Marilyn Pearson’s CNA Nurse at Pine Creek Care Center. Evan’s kindness and patience that he shows with his patients has me sharing some special words that management needs to know about, that will help on his annual review. He has a way that Calms you down and during the most stressful situations such as pooping everywhere and then worrying about getting cleaned up! Evan shows such a caring responsible attitude that makes him such a value to all involved! In preparation of my mom’s discharge Evan went above and beyond making Marilyn presentable for this trip back home. God has put you into this position, that you make look so easy, as you make people’s lives so happy! Thank you so much for your wonderful personality, that has touched our hearts everyday that you present us with a piece of yours!! Another CNA Nurse who deserves a special shout-out for going above and beyond his duties is Victor Mendoza! Thank you for making Marilyn smile, even within the most painful situations, yet alone uncomfortable sleeping conditions!
God bless you both for your unwavering dedication to your jobs!
Don Pearson.

Adoptions L. &. F. D. R.

I don't know where to begin! The administration team is beyond unprofessional,it almost seems like a third world country facility. Protocols were broken more than once, emails responses not returned, not even so much as to notify me of my mother's passing. During my mother's last days they went so much as to call the police claiming I had robbed my mother when infact I took her belongings to secure them....( They deemed her incapable of making decisions) (Dementia) They ransacked her room in hopes to find financial information to cover her deductible which they neglected to manage properly. I could go on. The nursing staff is mideocre 50/50... it's a job not their passion for some. RIP mom.