Palm Beach County Community Action - Riviera Beach, Florida

Palm Beach County Community Action

Located at 1440 Dr Martin Luther King Jr Blvd, Riviera Beach, FL 33404, United States, Palm Beach County Community Action is a vital institution in the Riviera Beach community. This organization is dedicated to empowering individuals and strengthening families through a variety of social services and community-based initiatives.

Palm Beach County Community Action can be reached via phone at 561-694-7467, and their official website provides more detailed information about their programs and services: pbcgov.org.

Specialties and Services

• County government office: Palm Beach County Community Action operates as a county government office, ensuring that local services and programs are tailored to meet the unique needs of Riviera Beach residents.
• Social services organization: The organization offers a wide range of social services designed to support individuals and families in various aspects of life, including but not limited to:

• Economic assistance and self-sufficiency programs
• Education and workforce development initiatives
• Health and nutrition services
• Community development and engagement efforts

Palm Beach County Community Action is committed to fostering a supportive and inclusive environment for all members of the Riviera Beach community. Their team of dedicated professionals works tirelessly to ensure that every individual has the opportunity to lead a healthy, safe, and productive life.

Facility Accessibility

Palm Beach County Community Action has taken steps to ensure that their facility is accessible to all visitors. Some of the accessibility features include:

• Wheelchair-accessible car park
• Wheelchair-accessible entrance
• Toilet

Online Reviews and Ratings

Palm Beach County Community Action has received a total of 15 reviews on Google My Business, with an average rating of 2.7 out of 5. While this indicates there is room for improvement, it is essential to consider that the organization's primary focus is on providing essential services to those in need, rather than solely on maintaining high customer satisfaction ratings.

It is crucial to remember that many individuals who interact with Palm Beach County Community Action may be facing significant challenges in their lives. As such, the organization's impact on the community should be evaluated based on more than just online reviews. The dedication, compassion, and professionalism of the staff at Palm Beach County Community Action are invaluable assets to the Riviera Beach community.

👍 Reviews of Palm Beach County Community Action

Willie R.

1/5

I applied for assistance and power was OFF. Verifiable and provided all required info. These people take weeks to respond. They ask for document after document. All information was provided to them and the "supervisor" proceeded to take it out of the "approved" status back to pending because he or she wanted to know how I am unemployed and how my rent was paid. Mind you I am not asking for rental assistance as my rent has been paid since September through the month of December. They provide slick remarks and emails and never include a name or point of contact. They are belittling, rude, and invasive for information that is irrelevant to the application or assistance being requested. I will sit in the dark before I let anyone speak to me like that. I am a 7 time convicted felon and refuse to let this detour me back into a lifestyle that a light bill was not even noticed a I paid everyone's bill when I was UP! I will not let the devil win. And your employees are devils in sheep's clothing. I am an educated felon though. Please don't think this complaint stops here. I will be forwarding all information to the inspector generals site, the Florida governor site, and everyone in between the two. I have a strong feeling these government funds are allocated on a pick and choose who to help basis. It's all good though - remember this name cause I will never file any complaints anonymously. This is only the beginning. You guys have allowed these case workers and "supervisors" to get besides themselves. I will not let up! This will be taken to a whole different level the legal route! I will live in the dark or under a bridge before I ever ask this organization for help again.

Stacie J.

1/5

The customer service people on the phones who take the calls are horrible. I called to ask the status of my application and the representative, Jacqueline had such an attitude . You’re dealing with people who may be homeless and she had no empathy whatsoever . It was as if my follow up call bothered her . They have no professionalism at all.

Marie H.

1/5

Had to go back 3 times, waiting 2 hours past my appointment to see anyone, I specifically asked on the first appointment what I was missing, which was written down, second appointment went 2 hours past my appointment finally got in to be told I had to apply for unemployment. Then come back after luch at 2:30 not seen till 4pm. and applying to unemployment same day to be told I needed something else because it was too late to get it. Appointment was made like I was to get right in in the am . Get to my appointment next day only to wait hours again.

La S.

3/5

I hate the process to apply for LIHEAP. I went to the Lake Worth office. I've been waiting two weeks to find out if they are going to pay my FPL bill and just received a shut off notice. They should meet with me and tell me then and there if they will pay it!

Amber

1/5

These people take too long and not to mention how they discriminate and show no kind of remorse for your situation. You will literally be homeless messing around with these people, they act like it’s their money.

Yazz 0.

1/5

No one ever answer the phones it picks up and hang you right back up something is seriously wrong with this it's been over a month still can't get help terrible

J D.

1/5

No help rude call center don’t help will leave you in the dark

Detta B.

4/5

Very helpful places. Wish the environment was a little more friendly but over all they get the job done.

Willie R.

1/5

I applied for assistance and power was OFF. Verifiable and provided all required info. These people take weeks to respond. They ask for document after document. All information was provided to them and the "supervisor" proceeded to take it out of the "approved" status back to pending because he or she wanted to know how I am unemployed and how my rent was paid. Mind you I am not asking for rental assistance as my rent has been paid since September through the month of December. They provide slick remarks and emails and never include a name or point of contact. They are belittling, rude, and invasive for information that is irrelevant to the application or assistance being requested. I will sit in the dark before I let anyone speak to me like that. I am a 7 time convicted felon and refuse to let this detour me back into a lifestyle that a light bill was not even noticed a I paid everyone's bill when I was UP! I will not let the devil win. And your employees are devils in sheep's clothing. I am an educated felon though. Please don't think this complaint stops here. I will be forwarding all information to the inspector generals site, the Florida governor site, and everyone in between the two. I have a strong feeling these government funds are allocated on a pick and choose who to help basis. It's all good though - remember this name cause I will never file any complaints anonymously. This is only the beginning. You guys have allowed these case workers and "supervisors" to get besides themselves. I will not let up! This will be taken to a whole different level the legal route! I will live in the dark or under a bridge before I ever ask this organization for help again.

Stacie J.

1/5

The customer service people on the phones who take the calls are horrible. I called to ask the status of my application and the representative, Jacqueline had such an attitude . You’re dealing with people who may be homeless and she had no empathy whatsoever . It was as if my follow up call bothered her . They have no professionalism at all.

Marie H.

1/5

Had to go back 3 times, waiting 2 hours past my appointment to see anyone, I specifically asked on the first appointment what I was missing, which was written down, second appointment went 2 hours past my appointment finally got in to be told I had to apply for unemployment. Then come back after luch at 2:30 not seen till 4pm. and applying to unemployment same day to be told I needed something else because it was too late to get it. Appointment was made like I was to get right in in the am . Get to my appointment next day only to wait hours again.

La S.

3/5

I hate the process to apply for LIHEAP. I went to the Lake Worth office. I've been waiting two weeks to find out if they are going to pay my FPL bill and just received a shut off notice. They should meet with me and tell me then and there if they will pay it!

Amber

1/5

These people take too long and not to mention how they discriminate and show no kind of remorse for your situation. You will literally be homeless messing around with these people, they act like it’s their money.