Landing at Watermere Frisco Assisted Living - Frisco, Texas

Amy L.

I helped a family member with looking for a new assisted living community. I toured 4 communities and The Landing at Watermere was by far my first choice. The building was big and beautiful. There was a spacious physical therapy gym, an inviting dining hall, an activity area where people were playing a trivia game lead by the activity director, a beverage & snack bar, and multiple seating areas.The studio room we toured was clean and had everything we were looking for: large bathroom with a roll-in shower, safety rails, and a call cord, kitchenette with a full sized refrigerator, and a room with hardwood floors and an included TV.
The best part of my experience with The Landing at Watermere was the staff. Scott helped us with our original tour and was very knowledgeable. Teon was very caring and respectful during my love one’s health evaluation. The dining staff was attentive and friendly when we had lunch. Working with the sales director, Melody, was amazing! She was so helpful and kind in all our conversations. She truly was doing everything she could to make sure my loved one got the care they needed at a price we could afford. She went above and beyond to help us. My loved one ended up staying at their current community, but I am relieved to know that The Landing at Watermere is an excellent choice if we need it in the future.

ViAnna R.

If you're searching for a forever home for your loved one, I highly recommend The Landing at Watermere Frisco. Melody, the sales counselor, is incredibly knowledgeable about senior living options and serves as an excellent resource for answering all your tough questions. As you walk through the community, you'll immediately sense the warmth and welcoming atmosphere created by the staff and residents. It's clear that the residents here are genuinely happy!

shawn H.

The landing is a lovely assisted living community. The food I've had in the dining room while visiting my inlaws, has been tasty, but what I love the most are the people. The staff there are top notch.

Stevie M.

All I can say is WOW, I had such a wonderful walk through with when looking for a new home for my Mother. The staff was very pleasant and gave me a sense of security with regards to my Moms memory care. I am so glad that I looked past that rant on the reviews, because this is defiantly where my Mom will be going to live when we get closer to her needing the additional care that we will be unable to provide at home. I am overall impressed.

Jennifer L.

The facility itself is one of the best we've ever found for my mother. Management, Activity staff and Nurses are top notch. The issues we've had in the years shes been there are care aids and services listed in brochure are not enforced with aids, therefore not always provided. The floors and general area should have been cleaned, swiffered after a spill or vaciuumed if food is on floor. General housekeeping is supposed to be done by care aids. Bedding thats supposed to be changed 2 - 3 times weekly is not changed that frequntly. This is more a minor complaint, except when her bedding is dirty it should be changed. Mom has had several severe urinary tract infections requiring in hospital treatment. The cause of those infections was that no care aid checked on,  changed/toileted her in a very long time. Trying to find a care aid on the floor to help is impossible. I can report to the nurse, but they cannot leave their desk to follow up and verify issues are taken care of. If care aids were working their assigned resident rooms as they are supposed to, they'd be visible in halls. However, the halls are almost always empty. I think a solution could be having aid stay on the aisle of assigned rooms when not busy with tasks necessitating their being off the floor. I believe an enormous help would be creating a position for a Roamer familiar with contract care policy. A Roamer monitoring floors able to enforce tasks, job duties and verify they've been completed correctly would alleviate so many things. No one else can or is doing this. Pressing the call button and asking aide to do something directly is uncomfortable and met sometimes  with what feels like irritation, or the other shift was supposed to do that. The activities provided are great.  The facility is wonderful. The issues remain with care staff and some of the Med Techs.  My sister summed it up well, they are charging Hilton prices but providing Motel 6 care services.

Susan P.

The management of this facility is incompetent and irresponsible. And unfortunately most of the caregivers (I use that term very loosely) are too.

Example: My father in law managed to get out of the memory care wing twice - and nobody knew. When we questioned the door alarm policy - the administrators (Caleb and Jon) admitted that the workers didn't do their job. They admitted the workers lied to them about checking the residents after the alarm went off. Their comment, as they were shrugging their shoulders 'yes, they lie...we can't do anything about it'.

The turnover is ridiculous - I realize this job is difficult...but still. Workers, administrators, nurses - all positions had multiple turnovers throughout his time there.

Communication with my mother in law was very very poor. He fell on several occasions and nobody could tell her anything about it. They couldn't answer her questions about his health, his personal care (showering, shaving) his laundry.

We have moved him to another facility - not as 'bright and shiny' as The Landing....but so much safer and competent.

Verna G.

My mom has been at the Landing at Watermere for 2 years. The day staff are awesome. They all seem to really care about the residents. I don’t know much about the night staff. They have had some great nurses and some not so great They have plenty of activities for the residents. The activity director is awesome. There is , of course, a turnover in management, so I haven’t actually met the new director. The food is a little fancy at times but is apparently good.

Lucette B.

My dad lives in Memory Care here. The staff and management go above and beyond for their residents 24/7. They create all kinds of activities for them, the food is amazing and they are soo very kind and caring!! Always working to make the residents feel special and loved while doing their best to also keep them safe during this crazy time! They also show so much love and kindness to all of the families as we walk this walk that we've never walked before with our loved ones!! Daddy is happy there and feels well loved and cared for! There really aren't enough thank you's in the world for that!!! I am grateful every day for the wonderful staff, management and care givers here!!