Hearth Brook - Newark, Ohio

Discover the Comfort and Care of Hearth Brook

Located in the heart of Newark, Ohio, Hearth Brook is a premier senior living community that offers a comprehensive range of services and amenities to cater to the diverse needs of its residents. As an assisted living facility, home health care service provider, hospice, and retirement community, Hearth Brook is dedicated to providing exceptional care and support to individuals seeking a comfortable and fulfilling life.

Main Services

• Assisted Living Facility: Hearth Brook offers personalized care and support to residents, including assistance with daily living activities, medication management, and social engagement programs.
• Home Health Care Service: The community provides home health care services, including skilled nursing, physical therapy, occupational therapy, and speech therapy, to help residents maintain their independence and mobility.
• Hospice: Hearth Brook's hospice program offers compassionate and dignified care to individuals with terminal illnesses, providing emotional, physical, and spiritual support to them and their loved ones.
• Retirement Community: The community is designed to provide a comfortable and secure living environment for seniors, with amenities such as private apartments, community spaces, and on-site dining.
• Retirement Home: Hearth Brook's retirement home offers a supportive and engaging environment for seniors, with services including assistance with daily living activities, social events, and recreational activities.

Location and Access

Hearth Brook is conveniently located at 331 Goose Pond Rd, Newark, OH 43055, United States. The community is easily accessible by car, with a wheelchair-accessible car park and entrance. The nearby Newark Airport and John Glenn Columbus International Airport provide convenient access to major cities and destinations.

Neighborhood:
The community is situated in the heart of Newark, Ohio, a charming city with a rich history and culture. The neighborhood is known for its friendly residents, local shops, and community events, providing a warm and welcoming environment for residents and their families.

Transportation:
Hearth Brook offers transportation services to and from medical appointments, social events, and other activities, ensuring that residents can maintain their independence and engage with the community.

Parking:
The community has a wheelchair-accessible car park, providing ample parking space for residents, visitors, and caregivers.

Featured Characteristics

• Private Apartments: Hearth Brook offers private apartments with amenities such as kitchenettes, bathrooms, and large windows, providing residents with a comfortable and spacious living environment.
• Community Spaces: The community features community spaces, including a lounge, dining room, and activity room, providing residents with opportunities to socialize, engage in activities, and participate in events.
• On-Site Dining: Hearth Brook offers on-site dining, providing residents with nutritious and delicious meals in a comfortable and welcoming environment.
• Skilled Care Staff: The community employs skilled care staff, including nurses, therapists, and caregivers, who provide personalized care and support to residents.
• Comprehensive Care Plans: Hearth Brook creates comprehensive care plans tailored to the unique needs and preferences of each resident, ensuring that they receive the highest level of care and support.

Practical Information

• Phone: 7403660005
• Website: eagleseniorliving.org
• Address: 331 Goose Pond Rd, Newark, OH 43055, United States
• Hours of Operation: Monday to Friday, 8am to 5pm
• Admissions: Phone (740) 366-0005 or email [[email protected]](mailto:[email protected])

Positive Aspects from Reviews

Hearth Brook has received overwhelmingly positive reviews from residents, families, and caregivers. Some of the notable aspects mentioned in reviews include:

• Compassionate and caring staff: Many reviewers praised the kindness, empathy, and dedication of the staff at Hearth Brook, who provide exceptional care and support to residents.
• Clean and comfortable facilities: Reviewers consistently praised the cleanliness, comfort, and amenities of the community, including the private apartments, community spaces, and on-site dining.
• Engaging activities and events: Residents and families appreciated the variety of activities, events, and social programs offered by Hearth Brook, which promote socialization, engagement, and fulfillment.
• Personalized care and support: Reviewers praised the community's commitment to providing personalized care and support tailored to the unique needs and preferences of each resident.
• Convenient location and transportation: The community's convenient location and transportation services were praised by reviewers, who appreciated the ease of access to medical appointments, social events, and other activities.

Average Opinion: 4.6/5.

👍 Reviews of Hearth Brook

Catey B.

2/5

If you’re looking for a facility that genuinely provides assisted living, I would strongly advise looking elsewhere. My grandmother lived here for a period of time, and I had a security camera installed in her room due to a traumatic experience at a previous facility. What I observed was extremely disheartening and deeply concerning—not based on hearsay or memory, but on actual recorded evidence.

Approximately half of the staff showed a clear lack of compassion and professionalism. Even more disappointing was that this attitude extended to some administrators as well. My grandmother was often treated like a burden for asking for help—whether it was requesting her prescribed inhaler or reporting burning pain during urination. Instead of receiving care, she was made to feel guilty or “needy” for expressing serious health concerns.

On more than one occasion, she was threatened by staff that if she continued calling for help, she’d be left out in the dining room so they wouldn't have to return to her room. This is completely unacceptable and borders on emotional abuse.

One of the most dangerous incidents occurred when a nurse determined that my grandmother needed to go to the hospital due to chest pain and sweating—classic signs of a possible heart attack. Despite this, she was left alone in her room for 14 minutes until EMS arrived. If the situation was serious enough to call 911, why would anyone leave her alone during that time?

She also relied on portable oxygen to get around, and staff routinely failed to turn off the tanks after escorting her back to her room. This led to her running out of oxygen on more than one occasion—making her essentially homebound, unable to leave her room. No one notified me, no one reordered the oxygen tanks, and I only learned of the issue from the security footage audio, where staff casually mentioned she was out of tanks. On more than once occasion, staff also "forgot" to assist my grandmother to meals and did not bring her a tray.

When I brought up these issues in a meeting with the administrators, I was met with zero problem-solving or accountability. Instead, I was told that my grandmother had "too many needs" for them to manage—even though her needs (oxygen support, access to an inhaler, and moderate memory issues) were well within the scope of what was promised when we moved her in.

Adding to the misrepresentation, we were told there would be a nurse on staff 24/7. That changed at some point without us being notified. This meant that if she needed her inhaler during the night, aides often claimed they couldn’t reach a nurse—or worse, promised one would follow up and then never did. My grandmother was left struggling to breathe, alone. Again, the administrator took zero accountability and stated that as an assisted living facility, they aren't "required" to have a nurse 24 hours a day.

To make matters worse, a staff member privately admitted to me that many residents had more complex needs than my grandmother—but since I consistently followed up and held them accountable, the administration preferred to suggest moving her to a nursing home rather than improving their standard of care.

From everything I’ve witnessed, this facility functions more like an independent living environment than an assisted living one. The staff frequently complained about having to provide too much assistance. If your loved one requires even moderate support, I would not recommend this place. I’m grateful I had a camera installed so I could see the truth. Others may not be so lucky.

Kayly B.

5/5

Hearth Brook has such a warm and welcoming feel! The residents seem genuinely happy and well cared for. They have a lot of activities and events for the residents to enjoy along with their families. Very nice place!!

Kirk H.

5/5

The staff is so positive and upbeat, which means a lot to the guests. Like a warm, comfy hug. And my sister loves the food!

Kelly B.

5/5

My mom has lived at Hearth Brook for 8 years. I couldn’t imagine any other place for her. The staff and care is wonderful.

Jeb B.

5/5

I visit a friend at Hearth Brook regularly, and always find the facility clean, personnel friendly and helpful, and residents seemingly joyful and well cared for!

Andre T.

5/5

The staff at Hearthbrook was incredibly helpful while I was researching assisted living facilities. Since an in-person tour wasn't possible, they took me through a very detailed virtual tour showing their bright, well kept residence.

Natasha C.

5/5

Great place and love it’s location!

Sandrine G.

5/5

Beautiful place to stay