Goodwill Houston Store & Donation Center - Webster, Texas

Goodwill Houston Store & Donation Center: A Comprehensive Guide

For individuals seeking a thrifting experience combined with a valuable community service, Goodwill Houston Store & Donation Center stands as an excellent choice. Located at 20810 Gulf Fwy # A, Webster, TX 77598, this establishment operates as a non-profit organization dedicated to providing affordable goods and supporting local initiatives. With a readily accessible phone number – 2813320190 – and a user-friendly website at goodwillhouston.org, prospective visitors can easily obtain further information. The store’s operation encompasses more than just retail; it’s a vital donation center accepting a wide array of items.

About Goodwill Houston

Goodwill Houston is more than just a store; it's a cornerstone of the Houston community. Its primary function is to offer a diverse selection of gently used clothing, household goods, and other items at significantly reduced prices. This affordability makes it a popular destination for budget-conscious shoppers. Crucially, the organization’s mission extends beyond retail, with a strong focus on job training and placement services for individuals facing barriers to employment. Proceeds from the store’s sales directly fund these programs, creating a virtuous cycle of community support.

Key Features and Services

The Goodwill Houston Store & Donation Center boasts a range of convenient features designed to enhance the customer experience. Here's a breakdown:

• Thrift Store & Clothing Store: A vast selection of clothing for all ages and styles is consistently updated.
• Donation Center: Donors are welcomed to contribute gently used items, including clothing, furniture, electronics, and more.
• Delivery Service: For those unable to visit the store, delivery options are available, providing added convenience.
• Same-Day Delivery: A same-day delivery service caters to urgent needs, further streamlining the shopping process.
• Accessibility: The store is fully wheelchair accessible, featuring an entrance and parking lot designed for individuals with mobility challenges.
• Payment Options: Customers can utilize a variety of payment methods, including credit cards, debit cards, and NFC mobile payments.

Customer Feedback and Reputation

Goodwill Houston has garnered a positive reputation among its clientele, evidenced by its impressive 241 reviews on Google My Business. The average opinion rating stands at 3.7 out of 5, reflecting a generally favorable perception. Customers consistently praise the store’s affordable prices, wide selection, and friendly staff. While some reviews note occasional crowding or limited stock, the majority of feedback highlights the store’s value and contribution to the community. A summary of recurring comments includes appreciation for the quick visit nature of the store and the convenience of accepting multiple forms of payment.

Location and Contact Information

The store’s location at 20810 Gulf Fwy # A, Webster, TX 77598, provides easy access within the Houston metropolitan area. Regular business hours are readily available on the website. Contacting the store directly via phone at 2813320190 is simple for inquiries or donation scheduling. The website, goodwillhouston.org, offers detailed information regarding operations, donation guidelines, and community programs.

Additional Points of Interest

Beyond the core retail and donation functions, Goodwill Houston actively engages in various community outreach programs. These initiatives often focus on providing employment opportunities for individuals with disabilities and those facing significant challenges. The organization’s commitment to social responsibility is a key component of its overall mission. The store actively promotes sustainable practices, encouraging the reuse and recycling of goods. Furthermore, the staff is consistently praised for their helpfulness and willingness to assist customers. The store’s layout is designed for a quick visit, making it an efficient shopping destination. The acceptance of credit cards, debit cards, and NFC mobile payments further contributes to a seamless and convenient transaction process.

In conclusion, Goodwill Houston Store & Donation Center represents a valuable asset to the Houston community, offering affordable goods, supporting vital social programs, and providing a convenient and accessible shopping experience. It’s a place where shoppers can find great deals while contributing to a worthy cause.

👍 Reviews of Goodwill Houston Store & Donation Center

LD B.

5/5

I went to goodwill in Webster for first time . Found some great items . I was very impressed all the employees were very nice and helped with what I needed . The young Man on the floor was friendly and busy picking up clothes. The young girl at the register her name started with a M she was wearing glasses. Was very polite .I was very impressed how they were all helping each other and super busy cleaning. They answered any questions I had. I thought I would write the review and acknowledge how great they were. because after reading some reviews I was very impressed. Thank you for everything ❤️ it was on valentines to. Will definitely go back. Thanks Bonnie. Please let all the employees that worked on valentines what a great job they were doing.

Joyce P.

4/5

First time at this location. Went to find some blankets I could share in my garage with homeless animals, etc during the cold. Found a couple of very nice pieces that I am going to recycle as throw pillows at home, an unusual woven basket with real leather handles and trim for $2.99 and a lovely deep purple vase (3 on EBAY for $28-$30) that I bought for $2.99. I WILL return!

Cole M.

1/5

Worst experience in a goodwill happened at this location today. To start off, my girlfriend uses a backpack as a purse for medication storage and transport and we carry it everywhere we go because of this. When we walked into the store no one spoke to us or told us that this bag would be an issue until an older black woman walked by us and loudly exclaimed "HEY THERES NO BAGS, IT SHOULD BE IN THE FRONT BEHIND THE REGISTER FOR NEXT TIME" in front of everyone in the center of the store, and proceded to walk away to the front without even taking the bag If that was the case there should have been a better placed and more prominent sign indicating so, or someone to tell us when we walk through the door like every other business with this policy. What happened was unprofessional, extremely rude, and could have been completely avoided.

Sammy S.

2/5

The employees are very friendly. The prices are way too high. You can go down the street to another goodwill and get the same stuff 4 dollars cheaper. Things I pay 5.99 at other goodwill is 12.99 here. They need to lower prices.

Renee A.

1/5

Pricing is beyond ridiculous. For a company that supposedly helps others, their prices are Out Of Reach for most people trying to shop there. On some items they price them higher than retail, not just at retail. When I go to a second hand store, I expect second hand prices, not retail pricing. What they do should be illegal.

Cheryl S.

5/5

I shop here 4-7 days a week, (2-4 hours each visit). No one has ever been rude. I sometimes hear customers trying to get employees or managers to change prices. The staff are always courteous with the customers when explaining pricing. I have even seen the staff go out of their way to find something that has been mistakenly donated so they could return it to the owner. If anyone is rude, it’s actually some of the customers. One lady lost her mind when an employee was explaining how the line wraps around the clothing aisle. She was trying to make the employee mad, but it didn’t work. This store is clean, organized and ALL the employees are fun to talk to and very helpful. This store gets an A+ 🥰🛒

Cynthia A. O.

5/5

On Monday's its 75% off on items with the colour of that week. Saturday & Sunday's its 50% off. I have found purses that have brand names tags that have never been used. Its exciting to see savings at the checkout.

Rongxia D.

1/5

The return policy said “exchange and store credit only”, when I took back the item for store credit , I was told no store credit except clothing ; the sign did not say “clothing only”. I asked them to adjust the sign to avoid future confusing. They refused. I consider this is cheating. Anyway donated the item right away. The cashier and store manager are super rude !!!!!! Will never donate to that store.