First State Bank & Trust Co - Carthage, Texas

First State Bank & Trust Co: A Comprehensive Overview

First State Bank & Trust Co, located at 110 W Panola St, Carthage, TX 75633, is a well-established financial institution that provides a wide range of banking services to its customers. Established with the aim of offering reliable and personalized banking solutions, First State Bank & Trust Co has been serving the community since its inception.

Banking Services and Specialties

The bank specializes in providing comprehensive banking services, including but not limited to personal and business accounts, loans, and investments. Their dedication to customer satisfaction is evident in their commitment to offering personalized solutions tailored to each customer's unique financial needs.

Accessibility and Convenience

First State Bank & Trust Co understands the importance of accessibility and convenience for its customers. To cater to their needs, they offer a drive-through service, allowing customers to complete their banking transactions efficiently without leaving their vehicles. Additionally, the bank's wheelchair-accessible entrance and parking lot demonstrate their commitment to accommodating customers with disabilities.

Customer Reviews and Satisfaction

With a solid reputation in the community, First State Bank & Trust Co has received positive feedback from its customers. The bank has garnered 30 reviews on Google My Business, with an impressive average rating of 3.7 out of 5 stars. Customers appreciate the excellent service provided by the bank's staff, such as Brittany Washington, who goes above and beyond to assist customers in using the bank's mobile app and explaining its features.

Contact Information and Website

For those seeking to learn more about First State Bank & Trust Co or require assistance, the bank can be reached at 903-693-6606. Their website, fsbcarthage.com, provides a wealth of information about their services, rates, and other relevant details.

In conclusion, First State Bank & Trust Co is a reliable and customer-centric banking institution that offers a comprehensive range of financial services. With their dedication to accessibility, personalized solutions, and exceptional customer service, they have earned a solid reputation in the community.

👍 Reviews of First State Bank & Trust Co

June S.

5/5

I’ve always received excellent service at their Carthage location . Brittany Washington showed me how to put the bank app on my phone this week. She’s wonderful and excellent at explaining the service. Thank you Brittany.

Kay O.

1/5

Awful service, incompetent employees, racists, and ontop of that a whole bunch of pansies, dont piss someone off if you cant handle the heat, run by babies in suites.

Tessag A.

1/5

Would give zero stars if I could. Worst bank ever

John M.

1/5

Had a account here for years and on the road traveling for work when my wife calls to ask me about a charge on my card. Well its a fraudulent charge so I call the bank to ask what to do and how to handle the situation. The nice lady who answered the call transferred me to "accounting" and that was about the end of the help. Gave the lady my name and told her what was going on and she asked for my account number. Told her I was driving and I didn't have it handy and repeated my name and told her we only had one account so it shouldn't be hard. She once again informed me that she would only look my account up by the account number so I suppose while I am driving down the freeway I should start digging thru my console for my checking account number... and then read it out to her so I could be a distracted driver. It was a sad excuse for customer service when she refused to pull up my account and verify me verbally with the security questions. It was a sad excuse for customer service when she refused to do what every teller at that bank has done and that's look my account up by my name. So if you need a bank and will always be able to go in person for anything you might need this is a very good bank. Yet if you like me have to travel at times and may need a bank that would possibly act like they appreciated your business and do something when you need it I would encourage you to investigate any of the numerous other banks in town. I know when I get back to town I have every intention of looking in to the other banks myself.

Hatfield D. C. L.

5/5

I do not live in the area but I recently visited this location while doing business with a local truck outfitter. Mrs. Cain and the staff went out of their way to assist me and treated me as if I was a lifelong customer. Thank you so much for your kindness.

Judy W.

5/5

The Loan Officer and Teller are straight forward and honest people and the loan officer give me and my wife great advise when we were trying to sell our four bedroom doublewide trailer and land so the world show them some love

Natalie E.

1/5

It doesn't even deserve the one star!! Awful customer service... Horrible experience with fraud department!! I won't even dispute anything again bc they do not take care of their customers!! Thank God I have another bank and will start only using it!!

Tobert B.

4/5

I work all night, I work all day, to pay the bills I have to pay
And still there never seems to be a single penny left for me
That’s too bad.