Community Healthcare Network – Tremont - Bronx, New York

Frank Espaillat

Jennifer Ramirez and center director Paul Regoord, are excellent customer service, great help and support as walk-in patient.

Dyanne Rios

I had a good experience, the front desk has a great customer service, they are patient and have empathy when providing help. The Doctor was super helpful and answered all my questions.

Brittney Bishop

Canceled my Appointment the day of my appointment! This is the second time! I won’t ever come back! When I called to ask why my appointment was canceled the receptionist stated the doctor was sick! Y’all kept reminding me of my appointment and to click YES to confirm my appointment so when I do then today 01/03/2024 at 8am I get a message saying my appointment was canceled! Never Again ✌?

Terry Marrero

My wife goes to San Juan center. It is a sad state of affairs, the way she is treated. I explain this to the one's who are reviewing this evaluation. I am going to explain this, as if you were a 3year old. Simple as pie, to many sick people, not enough Doctors. Tada!!!! P.S. You know and I know, it always is and always will come down to the simple truth. The all American dollar. When they started putting money before humanity. Every one was on planet earth were off that day. Yours truly, pray to God that today it wasn't your child.

Kathleen Hill

This place has gotten so bad. Getting an appointment is almost impossible! God for bid you get sick or a rash they tell you go to the hospital or urgent care .I tried to make a follow up appointment for my child who had strep throat and was still in pain and was told by the end of the month they should have a opening. Go into the facility they literally snacking walking around doing nothing but talking about vacations ?‍♀️?‍♀️ they had 2 people in the waiting room . Like how is this place still open?

Halley Molina

Worst medical service I ever had, I’ve been a patient for years and my appointment was canceled without my consent. They made no effort to even contact me and even reschedule without consulting me first and even scheduled me with the wrong doctor. To make matters worse I was even refused service as a walk in when they failed to see me in my own scheduled APPOINTMENT. No effort read even made to help me or compensate for what was done to me and I was even scheduled the wrong service, what are you people even doing?! Maybe consider getting better employees who actually care about providing for there patients, this experience left me so angered and I will absolutely never be coming back and for the sake of anyone reading this I suggest you go elsewhere, every time I’ve come to this clinic it’s been an absolute sh*t show, I’ve never had a good experience

Ayanna Felton

My experience with my doctors have always been fine. My problem is the rude front desk workers. It seems as if they want to get paid just to sit there. Their attitudes are horrible and I hate having to call in for anything. One of the workers named Camille hung up on me while I was speaking, and no it wasn't because of horrible phone service. I've called to speak with my doctor about a serious medical issue and I was told that I will get a call back from my doctor within 2 hours.. it is now 2 days later and I still have not recieved my call. Everytime I call the front desk, the women there are very rude with explaining anything, like as if I just interupted their many conversations they have amongst each other, rather than them taking care of the patients. I will ask to speak to a general manager to make a complaint because I will not stand for this type of treatment, especially since I've been coming here for over 6-7 years.

Sabrina Bastien

Not sure if management has changed but this place went from being a great to downright horrible. Years ago, my daughter and I were patients. The staff was great, informative and actually helped! I moved and got a new PCP but came back because of the great treatment I received before. WORST DECISION EVER MADE. Dr. Nelson prescribed mood stabilizers for me and said he would call in a few days to see how I was on the medication and then would advise me to either up dosage or not. He also was supposed to put in an order for bloodwork but never did and went on vacation. When I tried to reach out, I was given the runaround and when I tried to reach the social worker, Anthony, who had originally advised I take a mood stabilizer, I never got through. Because I stopped taking the mood stabilizer that Dr. Nelson prescribed, I fell even deeper into my depression, bouts of rage and even tried something I would never do!!

SHAME ON YOU ALL FOR ALLOWING THIS TO HAPPEN WHEN IT COULD HAVE BEEN PREVENTED. I WONDER HOW MANY LIVES WERE LOST BECAUSE OF YOUR CALLOUSNESS!!!!