CommonSpirit St. Anthony Summit Hospital - Frisco, Colorado

Laya W.

DO NOT GO TO THIS EMERGENCY ROOM! They will milk you of all your money, by fabricating a points system that makes absolutely no sense! I am beyond frustrated and horrified at the fraud in the billing Department at this hospital!
I was visiting Colorado, and the first day there I got Altitude Sickness. I borrowed Oxygen from a neighbor, so by the time I came to the Emergency room my Oxygen levels were pretty good and I walked in on my own two feet. The Doctor there confirmed that it was indeed Altitude Sickness and started me on Oxygen. She said, that being that my vacation was only 3 days, it didn't pay to start any treatment, and she recommended that my best bet was to leave to lower altitudes. She then called in a second doctor for a second opinion, and he came in and agreed with her. They left me with a prescription for Zofran and I left.
A few weeks later I got 2 bills that together equaled $8,532.85, after insurance I owed $3,643.09!!!! Explain!! I did not get IV, did not get an X-ray, CAT Scan or MRI. I did not get stitches, break any bones or have Surgery!! I did not need an ambulance or require any assistance!! How in the world did they have the audacity to charge thousands of dollars for telling me to go home!!! They claimed that there is a point system and that the fact that I had 2 Doctors in my room for over 30 minutes put me in a higher bracket - Lies!!! They were in my room for a few minutes and one probably called the other 'for a second opinion' just to be able to bill more!
I have spent the past few months trying to reason with anyone who would listen, but there was no one to talk to. I had my account sent to be audited 2 times, and each time they came back with the same answer, that there is nothing for them to do.
My next step is to file a complaint with the Department of Banking and Insurance.
I am writing this review to try to save people from months of misery and bills that are corrupt and incomprehensible! They are targeting innocent people on vacation who have nowhere else to go, charging them insane bills for services that they fabricate, hoping insurance will pay for it. But if you're like me and have large deductibles, you will be left with unaffordable and unjustifiable bills!!

STAY AWAY!!!!

CHRISTINE M.

I can't say enough good things about this hospital. My 3 month old baby wasn't breathing right so I brought him in. The PA diagnosed him with a mix of RSV and altitude affecting him poorly. They brought in the respiratory therapist (Ryan I believe) who was incredible and helped my son clear his mucus and got him on oxygen. The doctor on staff that night was very thorough and helped us figure out what to do. Ultimately it was to go back down to Denver elevation but the care we received was 10/10. Very grateful for the staff.

Kirsten C.

One star because they got us into a room quickly. First triage nurse was good, but the room wasn’t stocked with anything so he had to leave a couple times to retrieve things. The room had trash on the floor. There was no privacy curtain - just glass doors so we were on display. Other people’s hair on the hospital bed sheet. The doctor came in and excused some of my son’s symptoms as having to do with the altitude, but we live nearby…… She then used her CELL PHONE FLASHLIGHT to “observe” my son’s throat… what. Then, they ordered some tests and a second nurse comes in and immediately begins talking about “shocking” a man’s heart so be patient. We never said or did anything to show we weren’t being patient. There was no reason for him to tell us that information, especially in front of my son. He came in already wearing gloves, but then proceeded to touch everything in the room with the gloves on and then did the tests on my son with the same gloves. They left the oxygen finger thing and blood pressure cuff on him after taking his vitals. They never said they wanted to keep it on for monitoring so it seemed as if they forgot? Not sure.

Gordon F.

I'm a veteran that came here in the summer. The care was good. The administration team dealing with insurance has been a nightmare. I have called them a dozen times trying to get my correct insurance to them through the VA and they cannot figure it out. Once I called with all the information they needed and was told "we are good now" to only get the same bill with no explanation of what happened. I'm going to pay out of pocket to avoid collections because of their incompetence. If you are a Veteran avoid this dumpster fire if you can!

Nicole M.

Very disappointed with my care. Came in for a hernia as my urgent care doctor requested. Waited 2 hours in a room before the doctor came in. She didn't even examine me or even touch the area. 3 hours I got a C Scan and was emailed when the results came back waited another hour for the doctor and had to page to even have someone come in. Dr tells me all is well and nothing showed up in my scan. Showed the results stating it was a hernia and she seemed surprised like she didn't actually look at my scan. Dr told me the hernia wasn't serious and all I had to do was loose weight and it would heal itself. Was given Pepcid for pain... At the 3 hour mark. At the 4 hour mark we were still sitting in a room waiting. Discharge papers given are for just stomach pain nothing about the hernia or what to do at home about it. Paperwork states if pain is constant return to ED, pain was constant for 4 hours at the hospital and was sent home. After calling my primary care doctor to schedule my follow up appointment they didn't even know about the hernia and was told to go back to the ED because of the statements in the discharge form. Why was I allowed to leave if all issues requiring a return visit were happening while I was in the ED? Why was I just told that if I lost weight I would get better? The hospital clearly does hernia surgery. Is there a weight limit preventing doctors from actually providing care? Are hernias not a serious cause of "belly pain"? I had constant belly pain in the ED and that wasn't considered emergency help.. So do I need emergency help OR do I need to just loose weight. Beyond upset. Disgusting treatment I'd rather die at home than return here to be completely disregarded and not listened to.

Stormy M.

I was on vacation in Breckenridge and ended up being very sick. The air was dry making my sinus Feel like they were on fire. I also had a very hard time breathing and had no energy. I started to panic a little and had my husband take me to the hospital. The nurse up front was super friendly and treated me very kindly. All the staff were very nice and polite. I didn’t wait long and was in a room quickly.

Dr Tranovich was the doctor on duty. He was friendly and listened to my concerns and symptoms. At the time I was very upset and panicked about my breathing. He calmed me down explaining my oxygen levels were good. I was very impressed with the doctor and the staff. I was treated and given a prescription. I was able to enjoy the rest of my vacation comfortably. I wanted to write a review and thank the staff working on 3/16/24.

Derek O.

Two days ago I had hernia surgery at Peak One Surgery Center at St Anthony Summit Hospital. From check in to discharge it was as professional and compassionate as one could hope for. Based on my age and active lifestyle I am unfortunately well acquainted with hospitals and after a small delay St Anthony was as good as it gets. I would be absolutely derelict if I did not mention the preop/postop surgical nurses Andrea and Julie. I have never had more skilled and professional and just plain kind nurses ever. I don't hope to be back but wish them all the best.

Deborah B.

My dad was healthy and then out of the blue starting falling. Brought him to the ER and was admitted to the ICU. I was completely amazed (almost shocked) at how well the nurses took care of him. They were all super bright and worked as a team to come up with solutions for each issue. They were positive, calming, fun, joyful and truly enjoyed their jobs. Even when my dad became combative, they worked through it with patience. My whole family thanks your team for an incredible experience that could have been very different. I was also impressed by the doctor, he was very knowledgeable and was attentive to every concern. Thank you Saint Anthony’s-Summit