City of Fort Worth Community Action Partners - Fort Worth, Texas

Address: 3551 New York Ave, Fort Worth, TX 76110.
Phone: 73925720.
Website: fortworthtexas.gov
Specialties: Social services organization, City government office.
Other points of interest: Wheelchair accessible entrance, Wheelchair accessible parking lot.
Opinions: This company has 63 reviews on Google My Business.
Average opinion: 2.9/5.

📌 Location of City of Fort Worth Community Action Partners

City of Fort Worth Community Action Partners 3551 New York Ave, Fort Worth, TX 76110

☎️73925720

⏰ Open Hours of City of Fort Worth Community Action Partners

Monday: 8 AM–5 PM
Tuesday: 8 AM–5 PM
Wednesday: 8 AM–5 PM
Thursday: 8 AM–5 PM
Friday: 8 AM–5 PM
Saturday: Closed
Sunday: Closed

City of Fort Worth Community Action Partners: A Comprehensive Overview

For individuals and families in Fort Worth, Texas, seeking assistance with vital social services, the City of Fort Worth Community Action Partners (CAP) stands as a crucial resource. Located at 3551 New York Ave, Fort Worth, TX 76110, and reachable at 73925720, CAP operates as a City government office and a dedicated social services organization committed to improving the lives of its community members. Their website, fortworthtexas.gov, provides detailed information about their programs and services. CAPâs mission centers around addressing poverty and promoting self-sufficiency through a range of targeted initiatives.

Services Offered and Specializations

The City of Fort Worth Community Action Partners offers a diverse portfolio of services designed to tackle various aspects of poverty and hardship. These services can be broadly categorized as follows:

Energy Assistance: CAP assists eligible residents with paying their utility bills, preventing disconnection and ensuring access to essential energy services.
Weatherization Assistance: Recognizing the impact of inadequate housing on energy consumption and health, CAP provides weatherization services, improving the energy efficiency of homes and reducing utility costs.
Rental Assistance: CAP offers support to prevent homelessness and stabilize households by assisting with rent payments.
Section 8 Housing Assistance: They provide guidance and support to individuals and families applying for and receiving Section 8 housing vouchers.
Family Support Services: This encompasses a range of programs aimed at strengthening families, including parenting classes, childcare assistance, and support for single-parent households.
Case Management: CAPâs case managers work one-on-one with clients to assess their needs, develop individualized plans, and connect them with appropriate resources.
Transportation Assistance: Recognizing the importance of mobility, CAP offers assistance with transportation needs for accessing employment, healthcare, and other essential services.

Itâs important to note that eligibility requirements for these services vary. Generally, applicants must demonstrate a low income and meet specific criteria related to household size and composition. Detailed information about eligibility requirements can be found on the CAP website or by contacting their office directly.

Location and Accessibility

The physical location of City of Fort Worth Community Action Partners at 3551 New York Ave, Fort Worth, TX 76110, is strategically situated to serve a significant portion of the cityâs population. The facility boasts a wheelchair accessible entrance and a wheelchair accessible parking lot, ensuring that individuals with mobility limitations can easily access the services offered. This commitment to accessibility underscores CAPâs dedication to serving all members of the community with dignity and respect.

Community Feedback and Reputation

As of today, City of Fort Worth Community Action Partners has accumulated 63 reviews on Google My Business, offering a valuable snapshot of community perceptions. The average opinion reflects a score of 2.9 out of 5, indicating mixed feedback. While some clients have lauded the organizationâs helpfulness and dedication, others have expressed concerns regarding wait times and bureaucratic processes. These reviews highlight the importance of continuous improvement and a focus on enhancing client experience. Feedback is actively monitored and used to refine service delivery and address areas for development. Clients are encouraged to share their experiences directly with CAP, contributing to a collaborative approach to service enhancement.

Recommended Information for Prospective Clients

Individuals seeking assistance from City of Fort Worth Community Action Partners should familiarize themselves with the following information:

Eligibility Criteria: Carefully review the specific eligibility requirements for each program to determine if they qualify.
Required Documentation: Gather all necessary documentation, such as proof of income, identification, and utility bills, prior to scheduling an appointment.
Application Process: Understand the application process and the timelines involved.
Contact Information: Utilize the phone number (73925720) or website (fortworthtexas.gov) to obtain further information and schedule an appointment.

Proactive engagement is key to navigating the system effectively. CAP staff are committed to providing guidance and support throughout the application and service delivery process.

👍 Reviews of City of Fort Worth Community Action Partners

City of Fort Worth Community Action Partners - Fort Worth, Texas

Sarah O.

1/5

I applied last February and was wrongfully denied assistance because the incompetent case manager didn't read my pay statement properly. I pointed this out to get and she said I would have to wait 15 days to reapply. I reapplied and of course they are "out of funding". How convenient. This program appears to intentionally delay assistance so that they never have to pay out. By the time anyone would get any assistance they would be without electricity if they hadn't figured out another way to pay. It doesn't take months to review an application. Most of the income information could be automatically verified. Texas receives some of the highest amount of energy assistance in the country from the federal government, but shafts citizen when it comes to disbursement. Where is all of Texas's LIHEAP funding going if not to the people who apply for it? I have some ideas...

Tamekia J.

1/5

They had an event today which was unorganized. The line was wrapped twice around the building. Cars were threatened to be towed if parked at a facility. What do you expect? No parking spaces for people to park to get in line to get their bills paid. I left because it was hot and the line was very long. They need to do better. I couldn’t stand in line to get my bill paid.

T R.

1/5

So today people are suppose to be able to go on-line and apply for utility assistance. Just as we had lastt week at the same time. Last week I wasn't fast enough to get my application in. Yet today I click to fill out that application at 9A.M. and it is NOT DOING ANYTHING, only highlight the words on the blue button..... which indicates that the button is INACTIVE!!! Why do ya'll want to play with people? WHAT IS REALLY GOING ON!!!!!

Janice A.

1/5

This morning was my 4th attempt to apply for utility assistance. There are so some serious flaws to the application process and system. I surrender. There are so many in need of assistance in Texas . I thought this was to help the elderly and those with small children. Well once again , no help unable to access application process even though each time all was in order on my end. Get the application going then it's over before you can finish . I was in the buildings each time.

Darlene C.

1/5

The ladies that work the front desk need ri be remove. I came with my client to get help and they told him Ruby wasn't here but he had an appointment, when a white man came they assist him but not a Black man . This ladies are Hispanic. I came back today an this guy once again lied about a supervisor that I requested and there no one.

Shenica L.

1/5

I mailed in my application in January 2024. I’ve managed to get to the office four times. I have called multiple times and no one can provide me with my case manager name. I am losing everything very soon and no one has reached out for any type of help. If you can find another program that could possibly help that may be better than this one, because they do NOT communicate and do NOT help. All the lady at the front desk had to say was “just be positive” and someone should be getting back with me soon. I even explained that I don’t have a vehicle and it’s hard to get a job.

I’m praying for a better outcome. Reading the past reviews it seems this is normal for this organization. They don’t even take the time to respond to our concerns (reviews) online.

R. A.

1/5

Application process 2025 is terrible. Can not get an appointment nor can I submit application online! Frustrating.

OFFHYPE

1/5

This place is an organized fraud non profit. I have applied 3 times in three different years since the pandemic started. Once in 2020 after my workplace was shut down….once again in 2022 when I was laid off & again in 2024 after a medical emergency left me with daily epileptic seizures.

Each time that I’ve applied for assistance I have never heard anything back from the caseworkers or representatives in the 6-8 week timeframe outlined on when expect an application update.

Every other financial assistance program or rent relief program I’ve contacted— since CAP never actually provides services to those in need——have IMMEDIATELY rendered services & provided application updates within a maximum two weeks.

CAP purposefully drags out the application process knowing Texas evictions ALWAYS happen in less than 30 days.

The 2024 application opened in January & it is now late APRIL & has been 3 months since I filed my assistance application with NO update or change to my application status & my eviction was finalized in court today.

I applied at the very beginning of the application opening so why in 3 months would there be no update? When you call to get status updates after waiting for 3 months they have bad condescending attitudes, refuse to answer any questions & do the very bare minimum to make you feel worthless & hopeless.

This is a local & state funded organization & I see countless reviews of the same disgusting pattern of behavior displayed by staff & this organization. I have a feeling the actual participants reviews of receiving help are from friends & family members of staff who work at this organization & NOT actual residents of Tarrant County in need.

I have filed an official complaint with the Texas Attorney General’s office against this organization as fraud & not acting in good faith & I advise anyone who has had a similar experience to do so also.

This place, its workers & where the funds are going need to be fully investigated & defunded. I have also emailed several news outlets The Star Telegram & Fox 4 news to get to the bottom of why this is a recurrent theme for those Tarrant County residents in need.

Wish all of you guys all the best in your search for actual financial assistance in your time of need but this place DOES NOT HELP.