Carrollton Springs Changes Frisco - Frisco, Texas

Marj C.

I was there 10 weeks for adult mental health PHP+IOP. It's a decent place to get out of crisis mode. The staff are friendly and try to be helpful. But know you can really only get what effort you put into your healing.

Because this location only has one therapist at a time, you will hear about other people's SI daily. You do get used to it, but it is something to adjust to.

There was a time I had akathisia (mental & physical restlessness, pain, and paranoia) from meds going into a weekend. Of course, there are limitations to what they can do, but I was simply given the hotlines and I had to ask them myself if I should just check into inpatient over the weekend if it felt too painful or unsafe.

Also I want to say proceed with caution if you are someone from any kind of marginalized community. Your experience may vary. Therapy isn't perfect. The way they challenge you through CBT is by helping you separate your feelings from who you are. While this idea is helpful at times to remember that your struggles don't define you, it could feel invalidating to someone from difficult backgrouds -- if you're poor, a person of color, queer, trans or non-binary, etc. Basically, talking about intersectional mental health is discouraged. Some of the therapists you'll encounter aren't trauma-informed. They do suggest DBT or doing trauma therapy/EMDR after discharge, but just know that's not the group's focus.

I was told that "culture sometimes doesn't make sense" when I was sharing how my culture still affects my mental health, even when I have worked on distancing myself from unhelpful parts of it. My experiences having homophobic family members were also minimized. On my last day, I was told I shouldn't use the words "poor" or "LGBT" or "immigrant" when we were having a discussion about politics without mentioning specific policies. You need to somehow find a way to talk about your feelings without talking about your life experiences, even when you're being respectful and have been empathetic of others' viewpoints for 10 weeks. So good luck trying to find words to describe your life that don't explicitly explain who you are. They even knew that I had a hard time in the beginning being myself. I didn't say I was queer until my second week and only felt comfortable to say I was also non-binary until my ninth week. Despite being told that I should show up as who I am, these are still things I heard during the program that increased my depression.

Apart from those issues, I also witnessed therapists accuse others of being attention seekers, liars, and having eating disorders or addictions during what I thought were inappropriate times.

It's hard for me to even share this experience because I'm still processing it after a long time trusting them. But I do want to help others keep this in mind if you decide to come in. It took me a bit to accept this is actually what happened and that I didn't make it up since it was reality. It MAY be an unsafe environment for you whenever you are having a particularly hard day emotionally. They do check on you constantly to make sure you are safe, but at some point, you'll reach the limit of what group therapy can do for you. It can do more harm than good depending on what part of your journey you're in. PHP/IOP is helpful for stabilization and it is short-term treatment. You shouldn't expect to find the meaning of life or heal from trauma because that's not what it's focused on.

Again, there's no perfect program and I'm still grateful that I'm better than 10 weeks ago. I don't have SI anymore but I am still severely depressed and seeking other types of treatment. If anything, they've taught me to advocate for myself and set boundaries. So this is mine. It shouldn't be the patient's responsibility to figure out how irresponsible or even dangerous a lack of empathy can be when you are the mental health professionals. I don't want others to potentially be harmed or made to feel worse.

Please educate yourself on intersectionality. It affects all of us regardless of whatever you believe in.

Reid V.

Therapist and staff and wonderful. At the end of the day, this is more about how much money can be collected vs actual care. Please look anywhere else besides this circle of scam.

Erica J.

There was no communication on my daughter’s care from day one. I never received a plan explaining step-by-step on what’s going to happen how long she will be in PHP or anything. I was expecting a call to explain this since I wasn’t told in person. This was a red flag as well but since we are new to this program I didn’t know their process. Yet they made sure she had the money/insurance to cover the care that she isn’t receiving. I received 1 voicemail at 8:33 pm from Dr. C the psychiatrist on Friday night. Is this how she communicates with all of her patients families? Which is very very unprofessional and disrespectful to the highest degree and this is day two Monday, still no communication with me the parent yet they constantly keep interrogating my daughter with the same sicken questions. I feel my daughter is not a priority to her. Especially when she’s sitting on her phone while getting paid to meet with my child. She sent an envelope home requesting for me to do bloodwork as well as stopping a medication with no explanation. No call, no email, no voicemail explaining, no nothing. Again unprofessional to the highest degree. For you to tell me to stop a medication my daughter is taking on a piece of paper without explanation. Do you even know her history? No because again you NEVER called the PARENTS. We met with intake and the lady Kayla did not make us feel welcomed at all so there were many red flags from this place from the start. We came here for help so that she could complete her schoolwork in a smaller setting, while being around medical professionals if you does start having anxiety. My daughter informed me she cried today because of the sicken interrogation questions from Dr. C, and they never called me after she requested them to call me. What is going on here at this place? They continuously keep asking my 16 year daughter inappropriate questions which is making her feel uncomfortable . My daughter has only been there two days and she wants me to take her out already, which seems like the best decision. My daughter came home today begging to go back to school. This is unacceptable and I am not happy with this place at all. I called and left at message to be contacted back asap.

KACI C.

Met with Annette Today and the Changes Staff! It is wonderful to see people working with kids that have such loving passion. The facility does a great job of balancing safety, independence, and support! I felt welcomed by all the staff and even TED the team mascot. They have truly thought out of the box and strive daily to meet the ever changing needs of kiddos and their families. Annette was a Joy and such a key part of the team! I loved the information and will continue to refer families to CHANGES FRISCO for great service and exceptional care!

theunrealgirl

Changes has been a fantastic experience for me and any kid that’s in need of special help. What I love about the facility is that it helps kids not get behind on School Work. Peter has been a great help to students because he motivates them to get their work done. It’s great to know that while the kids are healing, they don’t get behind in school causing more stress.

J T.

I feel incredibly fortunate to have this facility in our area. This place is top notch! Everyone who works here is so kind and professional. Amanda is wonderful! So lucky to work with her. And the driving team Linda & Paige are the best! They are funny, kind and super safe drivers! They had my daughter smiling every single day at drop off. No easy task after a lengthy bus ride home, Thank you!!

Jill C.

My teen has been struggling with recurrent depression/anxiety for a few years. We have been to multiple therapists, psychiatrists and even inpatient treatment but nothing seemed to help. I heard great things about Changes, so we got her assessed there and thankfully a spot was open. She was there 6.5 weeks and it has been amazing. All of the staff that we dealt with were responsive and caring and answered any of my questions in a timely manner. Jason, her therapist was the best! I was nervous at first since she never had a male therapist but he was a perfect fit. Peter, the education liaison was extremely helpful coordinating with her high school. Tiffany and Gaby were incredibly professional and caring in the front office. I highly recommend anyone with a struggling teen to take their child to Changes for an assessment.

Julie C.

Our family had a wonderful experience here. The staff are always pleasant and professional. My 13yo also went through the Excel Center program in Lewisville in January this same year and liked this one better. The Changes program integrates art therapy and some groups also have a therapy dog (hers didn’t). For her, she really appreciated the group therapy—she had a really great group of kids, even if she was the youngest. For us, the communication between the family and staff was excellent. Every day you tell them how the evening before went. Every day, you are provided a chance to speak with the counselor, the nurse or doctor and the school coordinator. The weekly family therapy sessions were extremely helpful. I drive 26 miles there every week day, and 26 miles back and it was worth the investment. Excel center was 20 minutes away, but Changes in Frisco was worth the drive!