Bluebonnet Trails Community Services - Round Rock, Texas

Priscila Ochoa

Shout out that one security guard that seems to better understand the assignment better than healthcare professionals in terms of seeking quality care for patients accurately. His intentions were so honorable that I believe he deserves a raise and my number‍♀️

Anord Laoch

We came to this place for a psychological evaluation. That is what we stated when we made our first appointment. Three visits later, still no evaluation, but we did get a misdiagnosis and a push for medication that would actually harm the person taking it. Staff was friendly though, so that is a plus.

Dro Montana

Went for a follow up. Waited in the room for the Dr to log in for an hour and she never did. Had to reschedule. Wasted 3 hours of my day for nothing. Now can't even get a refill on my medication.

Gabrielle Conner

I was misdiagnosed within 10 minutes of initially meeting with the psychiatrist. Within 20 minutes she was threatening I would develop dementia if I refused to take her recommended medication. Medication for a disorder I do not have, that she boldly diagnosed me with based off of my family history. She made a wildy dangerous assumption, without care of the potential long-term detremintal effects of doing so. She attempted to use fear in order to get a patient to comply with pharmaceutical intervention.

These people are not trauma informed. Their practices are outdated. They do not care. Stay away.

Elisa CaNaTa

I have received amazing mental health care and resource support! Sometimes there are hiccups (mt big one was in the beginning) but I am always met with resolutions and treated like a person, not just another "number" to deal with and I appreciate the RR clinic so much!

Krystal Lake

So far my experience has been horrible. Years ago i used them and They only offer temporary help for counseling but require regular appointments with the doctor and medicine prescribing doctors. They tryed to push putting my older daughter on meds when I used them for her. She just needed a little bit of help/counseling. The only helpful person was the one who goes to schools/ home check ins but to keep her I had to go to regular appointments at office.
Now I am trying to get help for my youngest daughter who has had to used their crisis line 4 times when at school. They recommended inpatient or extensive care everything. This last time they recommended getting in to services with them but you have to do a intake appointments and before that you have to do a financial appointments and they are quick to reschedule you if late or missed the call at all or are missing any documents they request even if you have insurance that will cover services. The intake appointments is separate and might be several hours later or different days. It is all more hassle than helpful from my experience. Even the crisis teams just kind of help you do afind a hospital with an opening which then you have to get there by yourself and sit there while they reavauate you.

Elizabeth Gonzalez

I Swear I Was Having Trouble Getting Documents to Florida but with the help of Rosa Ruiz and her help they got everything they needed. Ms. Ruiz helped me and I’m forever grateful.. We Need More People Like Her ❤️

Eric

They don't care about their clients they just care about their income and promotions and they think about themselves before they think about the clients and they don't do anything even if you talk about the bad experience with the management so I had to go to a social worker or talk to my psychiatrist at my doctor's office