American GI Forum National Veterans Outreach, - San Antonio, Texas

Tomas D.

The staff are really professional. All the staff seem to be overworked probably I'm underpaid. But over all my caseworker was Juan Ayala . I feel Mr. Ayala went far beyond the normal , let's see what I can do for you. He genuinely cared and this showed in his I'll take care of this problem. He took excellent care of this sailor. Thanks to the G I.Forum and my caseworker, I am not homeless and I have an apt. To live in.

Jose B.

It was one of the best experiences I've had, especially after serving the amount I served and becoming a veteran. I'm absolutely grateful to Alex, Michael, Lorenzo, and all the staff in general for being there when I needed guidance after separating from the military. Additionally, they've helped me get a place of my own, save me money with appliances and even resources for food when I was struggling financially, mentally, and physically. Thank you all so much, and I know you're making a significant impact on those who served. God bless! 🙏🙏🙏 HOOAH!

Kurt S.

The Gi was great, if your a vet they will help you as much as they can, they care about the vets, trust me

Pablo M. P.

Civilian or military? Need help with work and or other things? Try these guys!!! They're amazing! I'd recommend Mary Mabe, my fellow veterans.

Abe R.

I received rental assistance with this organization at the end of 2021/beginning of 2022, and the gentleman/case worker (I unfortunately cannot remember his name) who helped me apply for assistance was awesome and America GI Forum helped me greatly through that rough time in regards to my finances.

However, the same CANNOT be absolutely said nowadays as I just very (June 2023) recently tried to reapply for the rental assistance again due to tough times. I called and spoke to a case worker (a Ms. Garcia) who told me to send all the required documentation in order to reapply as I had in the past. This individual even had an alloted time for me to come in to start the process, but when I arrived I was told by this person different information than that of our phone call, and that I had to call a different organization and make the necessary adjustments for me to apply once again with American G.I. Forum.
It was VERY unprofessional for this person to have me come in just to tell me 'no', even when I was proactive and gave them my personal information (military records info, SSN, etc.). They SHOULD have just called or emailed me beforehand rather than me making a trip downtown for nothing. Also, their attitude seemed uncaring and aloof when they were addressing me during our conversation, and they seemed like I was annoying them.
I did as they suggested/directed (make those aforementioned adjustments/phone calls, etc.), and called back to let that case worker know that I had made those phone calls/adjustments, corrections so that I could once again make an appointment. Once again, I was given information further, late which could have been told to me upon the first visit with this case worker.
I was told that I could not reapply for assistance because there was a 2-year wait/I couldn't reapply until 2 years had passed from the prior application/assistance I received. I have NO problem with rule at all, but again, this is something that could have been brought to my attention beforehand and told to me before I sent my personal, personal/private information to them. And again, this person's tone with me was not friendly and they seemed liked I was bothering them, especially when it was their fault for not providing me with this information beforehand.

This is extremely unprofessional and it seems like these individuals are very disorganized, untrained, and have no people skills when dealing with clients/veterans/individuals seeking assistance. I really hope they fix this issue for the sake of those future clientele who require help because I don't want them to be treated the same way I was.

David C. W.

This is an outstanding organization that is here to help us Veterans with the many needs that we have. ALISA is outstanding in supporting both the vet client and caseworker. She was extremely knowledgeable, professional and supportive. Thank you

Rudy M.

Veterans hear me, I too know how u feel n agree with ur doubt or hesitation. That said ignore all of. That n just go there and talk to someone there. We r truly not alone and this organization reminds us of that!! Please go here to the GI Forum

luster_omar

They were absolutely useless to me. The first day my case manager Isabel and another female worker had an argument in my presence (very unprofessional) which caused me to not be able to check in on time to be able to sleep for the night. Everything else I thought was good to go only to find out over a week later when I called Isabel to get an estimated wait time for her to find me an apartment only to find out that she still needed other info which she didn't bother calling me. Overall I had a terrible experience getting help from them. I hope other veterans are receiving better service.