Comal County Habitat for Humanity ReStore - New Braunfels, Texas

Deathfire 1.

I volunteered to work here and the staff are amazing. They are extremely friendly and helpful. The restore also has a lot of amazing things to buy to restore or to decorate your homes. Would recommend 10/10

Alexis W.

I really loved this place a few years ago but now I sadly can’t afford the prices. They don’t seem to want to help humanity these days. The prices are more expensive than new. I’ve gone in a couple times for random construction junk but furniture is extremely expensive. The same stuff is always there as nothing sells because it’s outrageously priced. Very unfortunate. A friend came from SA too and she will never go back she said.

Ana C.

They were great. Helpful and informative. I'll definitely be back. The prices are decent. They do their best.

Hannah B.

I couldn't believe the prices. $300-500 for dining table sets that had torn seat cushions, scratches, missing paint etc... The prices for other furniture was just as hopeless. Would never come back.

Agustin B.

I went in almost two years ago and bought some wood flooring from them. None of the pieces matched up and I couldn’t work on my project. The manager Brandie at the time gave me store credit on a card. It is from my understanding that store credit never expires as I work in retail.

My parents house was built by HFH and I went there to show love and support. Well when I went in today I tried to use that same card. They would not honor it at all and even stated that there was nothing they can do. It was for $75 and I was going to buy some things for my new home. The manager was a girl with blonde hair and tattoos. I didn’t catch her name simply because I was way too upset about the matter. They offered no help or apologies for any inconvenience. Granted I know this is a restore and not a big name retailer. But they are still a business and should’ve honored that. I severely disappointed in this store and its management. Not the service I’d expect from a company that helps people and families.

mickey R.

Bought ceiling fans there, were missing a few parts but the staff broke down another item and provided me with what was missing. Theres a lot of different items, I found lounge chairs for $20ea that are $200 @ WM.. If you like to dig around and know what you want this is great!

Angel N.

I am so amazed how overly priced this place is. I'm just in shock. Everything is donated and should be reasonably priced. My husband and I are bargain shoppers and have gone to many Habitat for Humanity stores and this store takes the cake on over pricing., It's no wonder that it's crammed. This store should really take in to consideration that people go to these places for great deals on sometimes necessities we need for our homes but cannot afford to go to Home depot or Lowe's. I hope management reconsiders the outrageous pricing and make more affordable for the low income class.

helpmehelpyou325

Like other one star reviews on here, I am a huge frequenter of all the Habitats from Austin to San Antonio. Years ago I removed the New Braunfels store from my rounds—- despite finding items of course and spending thousands and thousands of dollars sometimes weekly, it just wasn’t worth the poor management hassles.

After several years, I thought I would give it a try again this week. Wow. What a mistake.
Despite identifying enough items I wanted to purchase totaling close to almost 4K, they would not allow me to pay and bring back a trailer. Told me to take my chances. Then when I begrudgingly comply with that “policy”, make all the arrangements for haul off on this HOPE, I return to find they have sold the main item I was returning for out from under me for LITERALLY half of the price I was going to pay. WHY? Why fire sale something knowing you have someone arranging a trailer for it?This was all confirmed by one of their volunteers, and mentioned this happens all the time. Even this week there was someone in there screaming and yelling about the same thing. I just went away quietly. I’m a great customer, their loss.

But Tell me that wasn’t intentional? Another power trip by someone who is extremely unaware of how disposable she is to this company. I’ve seen it over and over again.

And they have a tacky sign up showing how they’ve fallen short of the monetary “goal” for September by over 50%. I wonder why…..

I’ve known several hard working people who have tried their best there, but for too many reasons to mention in this review, they were forced to give up on it.

Nothing has changed in well over 10 years. A junk yard that is continually run into the ground by some upper management that doesn’t have a grasp on how many great employees and fantastic customers they are running out the door with ridiculous, nonsensical and stubborn “policies”.

I just wish people would drive to ANY other habitat to do their donations.
HABITAT—-don’t bother offering me the $10 that you seem to do on this platform. What a joke.