Better Business Bureau of Akron, Inc. - Akron, Ohio

Introduction to the Better Business Bureau of Akron, Inc.

The Better Business Bureau of Akron, Inc. (BBB of Akron) serves as a vital resource for consumers and businesses in the Akron, Ohio, and surrounding areas. Established as a non-profit organization, the BBB plays a crucial role in fostering trust and accountability within the marketplace. The organization’s primary mission is to promote ethical business practices and provide dispute resolution services, ultimately safeguarding the interests of both consumers and businesses. It functions as a neutral third-party, offering assistance in navigating complex business relationships and addressing consumer concerns.

Location and Contact Information

The BBB of Akron is strategically located at 388 S Main St Suite 302, Akron, OH 44311, United States. This central location allows them to effectively serve the community. Interested parties can easily contact the BBB through their dedicated phone line: Phone: 3302534590. Furthermore, their comprehensive website, Website: bbb.org, offers a wealth of information and resources for both consumers and businesses. The facility is committed to accessibility, featuring a wheelchair-accessible car park and a wheelchair-accessible entrance, ensuring inclusivity for all visitors.

Specialties and Organizational Structure

The BBB of Akron specializes in association/organization, charity, and non-profit organization services. This broad scope reflects their commitment to supporting a diverse range of entities within the community. They actively monitor businesses, investigate complaints, and work to resolve disputes fairly and efficiently. Their operations are underpinned by a dedication to upholding ethical standards and promoting transparency in business dealings. The organization's structure is designed to facilitate effective communication and collaboration among stakeholders. They operate as a vital link between businesses and the public, fostering a climate of trust and confidence.

Consumer Reviews and Reputation

The BBB of Akron has garnered a positive reputation within the community, evidenced by 96 reviews on Google My Business. The average opinion received is a commendable 4.1/5, indicating a high level of satisfaction among those who have utilized their services. Feedback consistently highlights the responsiveness and helpfulness of the BBB staff. Many users appreciate the organization’s proactive approach to resolving disputes and its commitment to providing impartial assistance. The positive reviews suggest a strong focus on customer service and a genuine desire to protect consumer rights. The consistent positive feedback is a testament to their effectiveness and dedication to their mission.

Key Services Offered

• Business Reviews: The BBB provides a platform for consumers to share their experiences with businesses, contributing to a transparent and reliable review system.
• Complaint Resolution: They facilitate the resolution of disputes between consumers and businesses, acting as a neutral mediator.
• Accreditation Programs: The BBB offers accreditation programs for businesses that meet specific ethical and operational standards, signifying a commitment to quality and customer satisfaction.
• Education and Resources: They provide consumers and businesses with valuable information and resources on a wide range of topics related to business practices and consumer rights.

The organization’s services are designed to create a more trustworthy and accountable marketplace, benefiting both consumers and businesses alike. Their commitment to fairness, transparency, and ethical conduct is central to their operations.

Frequently Asked Questions

Q: How does the BBB handle complaints A: The BBB investigates complaints thoroughly, gathering information from both the consumer and the business involved. They then work to facilitate a resolution that is mutually acceptable.
Q: Is the BBB a government agency A: No, the BBB is a non-profit, independent organization.
Q: Does the BBB offer business accreditation A: Yes, the BBB offers accreditation to businesses that meet specific criteria for ethical and operational standards.

👍 Reviews of Better Business Bureau of Akron, Inc.

Susan L.

5/5

Their live chat was just that - a live chat that didn’t put me thru a bunch of multiple choice questions to get to what I was asking. Great service!

Michelle S.

5/5

I would like to thank the BBB Of Akron for all of its efforts and trying to help me resolve my issue with Aspen dental Fairlawn office, I Feel like if the BBB had not got involved that Aspen dental would have kept giving me the runaround, even though the issue is still not resolved at least now they are in communication with me, again, thank you Akron BBB

Patti C.

5/5

I was putting in a review of a business in Medina, however when I went to submit it the review had disappeared probably due to a technical error. I contacted the BBB to inquire as to what happened. I went through the chat room. The person on the other end was wonderful. He or she tried everything they could to find the review, but alas it is in cyberspace somewhere. The person apologized and offered a suggestion for next time to print the review as a document so I could then copy and paste without losing the review. I was very thankful for the help I received.

Steve H.

5/5

I was researching the Akron BBB for information on a local window contractor. Though the business had not registered for BBB accreditation, the BBB agent was able to provide me with a profile of the company. That in itself was beneficial. The BBB agent was extremely prompt, courteous and thorough in response to my questions. I have used BBB services before. I really appreciate having the Akron BBB.

francis R.

1/5

Your local tech came out and said the leaf gutters should not have been installed on my gutters due to the patio being over the gutters. He then demonstrated that the screen needs to "primed" with rain to function correctly. Once again the water flows over the edge when it rains. Just another snake oil tactic to avoid a refund, knowing their product is garbage

Peter M.

1/5

BBB Akron refused to process a new complaint against SummaCare, claiming that they do not process duplicates despite the fact that no where in the BBB criteria is this presented to the customer upfront. It is highly deceptive for BBB to have hidden requirements that are not visible to the complainant as they put in their complaint. It is against BBB policy to add requirements to their established criteria. I plan to follow up with Senator Brown and the Federal Trade Commission as a complaint against the BBB … this is not the first time that the BBB has failed to process a complaint. Just look at that 2020 investigation pay for ratings a while back. Employee that dismissed the complaint was Mariah and neither she nor her management nor Cleveland management responded back to my email … seems there are other related reviews with the same complaint against Mariah. Management has apparently not resolved this ongoing issue with this employee. Email went like this: “Mariah ... I also left message for you. This is not a duplicate complaint. The initial Summacare complaint was for Summacare failing to document all the details of a billing error. The manager had contacted me and apologized and assured me that she would address the issue with the department. We accepted the response however on 12-20-23 we received a letter from Summacare that misrepresented my complaint and made no mention of issues with the customer service department. This rejection of our complaint is making it impossible to resolve this issue with Summacare! Please process the complaint. This is not a duplicate complaint - it is a new complaint that addresses the issue of misrepresenting a customer complaint. Please process the complaint. PPS: no mention of “duplicate” below ....
Better Business Bureaus accept all complaints that meet the following criteria:
1. The complaint includes the complainant’s full name, with either the postal address OR an email address and postal code.
2. The complaint includes the business’s name and provides sufficient information to contact the business.
3. The complainant seeks assistance from BBB.
4. The complaint is from a person (or a person’s authorized representative) or entity (business-to-business) that had a marketplace “relationship”.
5. The complaint relates to a marketplace issue. Typically, the issue complained of must have arisen within the previous 12 months (Note: warranties/guarantees or other extenuating circumstances may supersede this criteria).
6. The complaint alleges a problem experienced with the services or products the business provided or allegedly agreed to provide.
7. The complaint is not in litigation when filed with BBB and has not been resolved by a previous court action, arbitration, or settlement between the parties.
8. The complaint contains no abusive language or serious threats.”

Judy W.

5/5

A.A.S. Service Inc. - we just moved to the area and had 2 fireplaces which needed serviced/repaired. The fireplaces were converted from wood burning to gas and we were hoping to get them back to wood burning. I called A.A.S. Service Inc. and Marlon Schneeberger, owner, called me back right away. He came to our home within a few days and did a through inspection informing us what he was doing and showing us his findings. He explained exactly what needed to be done and was very pleasant to talk with. Our project was completed in 2 days and we are extremely happy with the results! We definitely recommend A.A. S. Service Inc. and Marlon Schneeberger!

Linda B.

5/5

I want to commend Rachel on her fine representation of BBB in Akron, Ohio. I just chatted with her on-line and she was extremely professional, caring , & helpful in her advice to me, especially since this company I have had problems with is not BBB affiliated. I feel Rachel deserves
recognition from BBB for her fine attitude towards her job and BBB's customers. I have worked my lifetime for 2 major companies so recognize top employees when I come into contact with them. She is one of those people. Thank you so much, Rachel. You are definitely an asset to BBB!!!