MrInhibitorV2
3/5
The main point of this review, is to suggest that staff members of this place learn patience.
I had two experiences with this organization back when I lived in California, one positive and the other not positive. The first was when I was still Nursery School age, I have no memory of this, but my parents claimed I received good service and experiences as an Autistic youth.
The second time I applied for services happened in late 2012, a few months after I finished high school. If I recall correctly I wasn't contacted until some time during Spring 2013.
The person who contacted me initially was very pleasant, but we hit a snag when she learned I made YouTube videos as a hobby, but hadn't mentioned it as a source of income. The reason I didn't mention it as a source of income was because I never once put ads on the videos I made.
Why didn't I do that? Because I learned you only made one cent per ad view, and at the time you needed a couple hundred dollars in ad views before you would get paid. Doing the math, I decided making money on YouTube wasn't worth it, and never made an Ad-sense account.
Unfortunately, the only ways I could think of to prove I didn't make money was for either someone to check my videos themselves on a computer (as the mobile puts an Ad on any video), or for me to give my login info to someone so they could tinker with things....
Well my initial case handler stated she couldn't do either of those things, and was forced to send my case to her supervisor. This supervisor was very unpleasant to me from the get go, claiming that before he contacted me, he checked my videos and found an ad there. Well that was news to me, as I didn't have the ability to do that.
The supervisor claimed that he felt I was lying to him about the income angle, and that he would DQ me if I didn't provide proof that the video in question wasn't monetized. Unable to think of anything else I checked the settings of that video, and found a box that said "Video is not monetized" rather quickly.
When I asked the supervisor when a good opportunity would be for me to bring him my computer, he instructed me to "take a screenshot." When I asked him how you take a screenshot, he asked "What browser do you use?" Turns out, we used the exact same browser, BUT he REFUSED to tell me the specific action I needed to take claiming "You already know how." Well, I didn't, and when I told him that he said "You have one minute to send me that screenshot, or I'm disqualifying you." After he again refused to help me, he hung up.
When my parents called him later to complain, he again refused to tell us what we needed to do stating "He already knows how. If he knows how to copy things, he knows how." Well, as I found out years later, all he needed to say was "If you right click it's the box below the copy button." But he refused to do that, and my parents couldn't help either, as they used Chrome.
This supervisor then demanded I give him the login info to my YouTube, but refused to explain what he wanted to do. Given how angry he was with me, I didn't trust him to not delete the thing, so I asked that he bring in a coworker and instruct the coworker what to do. He refused, and after I made it clear that Id didn't trust him not to do something bad, given how angry he was, he hung up on us.
When my parents called back to complain, we were told by the person who picked up the phone that we needed to call a specific department to make a complaint against the supervisor, and that all the person who picked up could do, was tell the supervisor what was going on because "he's a higher rank than me." As you can imagine, the supervisor immediately said "I'm putting you on the black list."
When we called back again, we got the correct department to make a complaint, but we were already on the blacklist, so the person we got refused to help us, unless we got an attorney.
So I really help in the last ten years, administrators have emphasized the idea of patience and helping clients with technology, as not everyone knows every quirk to computers.
