Alameda County Social Services - Oakland, California

Alameda County Social Services is a Department of Social Services, Non-profit organization, and Social security office located at Address: 2000 San Pablo Ave, Oakland, CA 94612, United States. This establishment is wheelchair-accessible, offering a convenient car park and entrance for people with mobility issues.

If you are looking for a social services office in Alameda County, this location is easily reachable by phone at 5108910700 during their business hours. For those who prefer online communication, you can visit their Website: alamedacountysocialservices.org to find essential information, resources, and online services.

One of the primary specialties of Alameda County Social Services is providing support and assistance to vulnerable individuals and families in the community. They offer a wide range of services, such as:

1. Financial assistance: This includes cash aid, CalFresh (food stamps), and Medi-Cal (Medicaid) for eligible residents.
2. Employment services: They help job seekers find employment by providing job training, job search assistance, and other employment-related services.
3. Child welfare services: This includes child protective services, foster care, and adoption assistance.
4. Adult protective services: They protect vulnerable adults from abuse, neglect, and exploitation.
5. In-home supportive services: This program helps elderly, blind, or disabled individuals remain safely in their own homes.

According to opinions from 322 reviews on Google My Business, Alameda County Social Services has an average rating of 3.5/5. While some reviewers have expressed concerns about wait times and the complexity of the application process, many others have praised the staff for their professionalism, compassion, and dedication to helping those in need.

Reviews of Alameda County Social Services

Pandora Spice

1/5

It would be ZERO if possible. Husband of 35 years dropped dead. All IHSS and Social Security stopped/ended. Applied for EBT. Had a problem. Called worker dozens of times pleading for help. No pickup, no return calls. EBT was cut off. Now I await the end as NO ONE will hire an old grieving woman who cannot fake a smile in this misogynistic culture. Hire competent people who actually value having a job and respect their clients. Is that just too big an ask? Thanks for your time.

Chloē C

1/5

I had a phone interview with Ms. Bean on Sept 6th, I waited for her to call and she never called. A couple hours later, I called her and she never answered. I left a voimail. No call back. Received a letter that I missed my phone interview. I went online to reschedule the interview and never got a call. Reschedule a couple more times and left Ms. Bean voimails. NO CALLS! nothing. I called the service number and it either didn't go through or the wait time was always more the 10 minutes. One day I waited for more than 4 hours, almost 5 hours and still the wait was more than ten mins.. My worker is now on vacation and my foodstamps have been cutoff... this is the worst possible time for something like this to happen. Also my renewal was due Sept 30th, I submitted my paperwork on August 28th.

Michael Sabah

2/5

Waited for days after being told to come back only to find out after 2 days that my benefits had expired and I needed to reapply which I could do online where it is supposed to be a faster process. Place is more efficient then some other offices but definitely can use some help to operate fairly and efficiently.

Johnny (Johnny Boy)

1/5

Today was my second visited to this office this week to talk about a concern I have with my Calfresh case. I was given a ticket with the letter O followed by my number. I then proceeded to wait 3 hours in the office for my letter and number to be called. During that time a man inside yelled at another and a fight broke out at the entrance that security responded to. I saw uncomfortable, exhausted looking people searching for seats to wait in. I don’t attribute any of the challenges I experienced today to employees in this office but to Calfresh and Unemployment as a system. I also do wonder how much change even managerial employees at this office could do so people feel can feel valued. When I finally reached a worker today, they told me they are not a Calfresh worker and gave me a number to call. The number was for my case worker’s supervisor who works for the county. Turns out they are on vacation until the end of the month. I’m left off at a similar place to where I began when I walked into the office.

Carl Thomas

3/5

Always busy, don't smoke cigarette you won't have any by time your outta thete and you are kind. Kinda quick depending on what's needed. Better then eastmont

Anaka Brown

1/5

This county office location is barely functional.
Unstaffed regularly in intake with an access of employees who rarely engage with the overrepresented Black residents of the city of Oakland. This facility has gotten progressively worse over the two decades and is legally liable for misappropriation of benefits and services and fails to produce any measurable stability improvements in subsidized services especially housing , general assistance and employment building resources.

Karleen Eberle

5/5

I had a good experience at this office! Expect an experience like the DMV. You check in and get a number. There are people from all walks of life here getting help. They have signs and announcements in several languages. The alameda county representatives are professional and courteous. I think these humans are really doing a commendable job helping a huge range of people. I needed to submit verification documents for assistance eligibility. It was straight forward and I was there less than an hour. They do have a secure drop box for documents too. The rep advised me to get a receipt so i waited for a human at the window to help me. Worth the effort! Worth the time. Good job Oakland and Alameda County!

Lawrence Forbes

2/5

Signing up for benefits was easy, but getting my benefits terminated, because I moved out of state and need Medicaid in my new home state, has been impossible. I sent in the forms, no one responds. I upload the documents on line, no one responds. I call the numbers, and no one responds. Voicemails are full. That was over six weeks ago, and I’m running out of time, medication, and patience.