Los Angeles County, Department of Public Social Services - Los Angeles, California

Address: 11110 W Pico Blvd, Los Angeles, CA 90064, United States.
Phone: 8666133777.
Website: dpssbenefits.lacounty.gov.
Specialties: Department of Social Services, Government office, Social services organization.
Other points of interest: Wheelchair-accessible car park, Wheelchair-accessible entrance.
Opinions: This company has 157 reviews on Google My Business.
Average opinion: 2.6/5.

Location of Los Angeles County, Department of Public Social Services

8666133777

The Los Angeles County, Department of Public Social Services (DPSS) is a social services organization that provides assistance to residents in need. Their main mission is to serve, empower, and protect the vulnerable residents of Los Angeles County through various programs and services. They are located at 11110 W Pico Blvd, Los Angeles, CA 90064, United States, with a wheelchair-accessible car park and wheelchair-accessible entrance for individuals with disabilities.

DPSS offers a wide range of services, including cash aid, CalFresh (food stamps), Medi-Cal, and employment services. They also provide services for child support, foster care, and adoption, and programs for the elderly and persons with disabilities. The department is dedicated to helping individuals and families achieve self-sufficiency and improving their quality of life.

You can contact DPSS by calling their phone number at 8666133777. They are available Monday through Friday, from 7:30 am to 5:30 pm, except on county holidays. You can also visit their website at dpssbenefits.lacounty.gov to learn more about their programs and services or to apply for assistance online.

According to Google My Business, DPSS has received 157 reviews with an average rating of 2.6/5. While some reviewers have praised the department for their helpfulness and support, others have criticized the long wait times and the complexity of the application process. However, it's important to note that DPSS serves a large and diverse population, and individual experiences may vary.

Overall, if you or someone you know is in need of social services in Los Angeles County, DPSS is a valuable resource to consider. They offer a wide range of programs and services, and their staff is dedicated to helping individuals and families achieve self-sufficiency. While some reviewers have reported long wait times and a complicated application process, others have praised the department for their support and helpfulness. If you're considering reaching out to DPSS, we recommend visiting their website to learn more about their services and how to apply. Don't hesitate to contact them today and take the first step towards improving your quality of life.

Reviews of Los Angeles County, Department of Public Social Services

Los Angeles County, Department of Public Social Services - Los Angeles, California

Saad Ansari

5/5

I went before they opened, line wasnt too bad outside.

Overall they have good staff and system to sort you out and get you to see the right people. My issue was resolved rather quickly. The lady who helped me, Anna, was also kind to me.

I also misplaced my wallet without even knowing and a staff member brought it to me! Lifesavers!

I am grateful for the easy parking too.

Just be patient, have your documents ready, and have clear questions to ask to make it simpler for them to help you.

Overall good experience. Definitely go early, the lines builds up pretty fast.

ZenDeividdo

2/5

First off, don't count on ever getting a hold of someone over the phone... I'm sure there are plenty of accounts on google reviews alone to quantify that fool's errand. Basically, I did an interview for Calfresh and the worker didn't record it so I had to do ANOTHER interview in person but thankfully on the afternoon I went (11/21/2024) there were no lines and I was sent to where I needed to be rather quickly.

However, the person who helped me (shorter Hispanic lady with glasses and graying hair) was kind of rude, snippy and condescending... acting like I tracked mud in her house with dirty shoes every time I asked her to simply repeat something. Every time she saw something on my record she was acting like I was trying to milk the system even though if nothing changes I might be homeless in 3-6 months or so...

I understand, we all have bad days but do you have to take it out on people who are having difficulty navigating rough times? A little kindness, patience and empathy can go a long way. I'd recommend that she look for another position in DPSS or another line of work where she isn't in a service role talking to the public. She DID resolve my problems so extra star but I don't exactly appreciate the way I was spoken to.

Kelly Marquez

1/5

Extremely disrespectful and unprofessional.
Tried asking for her name but flipped her badge back. Completely disappointed on how some of these workers make us people in need feel this disrespected.

Jessica Bell

1/5

My name is jessica bell i goto the rancho park dpss on pico i had got hotel cash for a week and i had to turn in proof aug 30 2024 which i did i was suppose to get cash for 7 more days i told the worker that my daughter has covid and im experiencing symptoms she said ok she understans and she knows its gonna be a 3 day weekend do you know they not put my cash on my card! And me and my kids out here nowhere togo i had to spend my car note money for a room for a couple of days i know they did this on purpose monday they are close because labor day but tuesday im going to be the first one there i want to talk to the highest of the highest about how they treat the people walkin in and out of there!

Zachary Bell

1/5

Have spent about 18 hours combined over the last weeks on hold trying to get through to a human ...
Have gotten exceedingly poor service from these people the few rares times I have gotten through. The last woman I was on the phone with gave her name as A R M Y. She refused to let me speak to a manager. I'd love to hear and share my audio recordings with management or the local news station. I will be filing a complaint for harassment, discrimination etc

Martha Zaki

1/5

Every time I update my documents and finish the interview and everything they said looks good , and they promise me to reactivate my benefits, and they didn’t not , I have to call them everyday , and every time they promise me to reactivate the card nothing happens, and I’m asking for the supervisor they promise me he will give me a call and fix everything today and nothing happens as usual I have to call and go there everyday , I have been 2 months now nothing yet, even they said you’re case looks good we will reactivate everything today ?

Yesenia Castro

1/5

Worst place ever!!!!!!! Why hold people in line for hours and hours for something so simple !!! Workers sitting in the door doing nothing!!! Is this what they get payed for there is people actually in need dpss do better !!!!

Rac Martin (Coffee)

1/5

It is ridiculous that you can't just make an appointment at a specific time and just arrive at that specific time. It's stupid that you have to wait in line, just to get in.